Barista

Barnes & Noble • Victorville, CA

1d • Onsite

About The Position

A Barnes & Noble bookstore is a gathering place for readers and the community. As a Barista, you are an integral member of the team at the heart of our Cafés. You welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items. Equally, you are an essential part of the café team in maintaining the attractive presentation and ensuring the efficient running of the Café. You help unpack and stock deliveries and to tidy our bakes case and dining area. You work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service. You’ll make a great Barista if you have what we term to be good “behaviors.” Expect your colleagues to demonstrate these behaviors and to hold you, and themselves, to high standards, and for your Store Managers to reinforce our expectations. These behaviors collectively demonstrate that you: Maintain reliable and punctual attendance for scheduled shifts. Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store — we are open from early mornings to late evenings every day, including weekends and most holidays. Are positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably. Are supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness. Are always cheerful with customers, consistently going out of your way to help them. Show aptitude and willingness to learn new skills and acquire new knowledge in the store. Above all, show that you enjoy being a barista! As a Barista, you are part of a busy team and will be required to master the operational competencies of a Barnes & Noble barista. All this work requires physical activity which includes prolonged standing, repetitive bending, lifting and a lot of walking. You may work in other stores if you are able and this is needed, collaboratively supporting the wider Cluster. As you gain experience, you should expect your barista knowledge and skills to develop. Each Barnes & Noble bookstore is the product of its bookselling and café team. You will increasingly contribute as you develop your expertise. As you develop and demonstrate mastery of the skills outlined in this role, you are expected to advance to the next step in the career path — Senior Barista — where you will take on new challenges and gain further opportunities for growth. You will, of course, comply with all company policies and procedures.

Requirements

• Maintain reliable and punctual attendance for scheduled shifts
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store
• Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably
• Be supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness
• Be always cheerful with customers, consistently going out of your way to help them
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store
• Enjoy being a barista
• Master the operational competencies of a Barnes & Noble barista
• Proficiency in using varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently
• Strong merchandising skills to maintain the café presentation and cleanliness of the Café
• Effective visual merchandising skills to maintain the counter and floor retail fixtures
• Ability to run a register competently to serve customers quickly and reliably
• Ability to support the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows
• Ability to make food and drinks properly with ease and accuracy, using a combination of knowledge or that of colleagues, and available information like drink recipe guides, product spec sheets and other tools
• Ability to maintain café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift
• Ability to follow and execute First In First Out (FIFO) practices and dating product consistently and correctly
• Ability to support the bookfloor team willingly and effectively when needed
• Understanding of loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store
• Ability to build café knowledge of the products offered across beverage, bakery and savory options and gifting
• Ability to use this knowledge to maintain the presentation in an interesting and appetizing manner
• Ability to speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues
• Ability to make effective food and beverage customization recommendations to customers on varied items
• Ability to build knowledge and engagement for execution of café retail options
• Ability to understand and use Café training tools appropriately
• Knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably
• Ability to use this knowledge to support the success of key products and promotions

Responsibilities

• Welcome customers in a cheerful and helpful way by saying hello, answering questions and consistently going out of your way to connect readers with the right beverages and café items
• Maintain the attractive presentation and ensure the efficient running of the Café
• Help unpack and stock deliveries
• Tidy our bakes case and dining area
• Work our registers in a quick and friendly manner, ensuring our customers receive a highly professional service
• Maintain reliable and punctual attendance for scheduled shifts
• Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store
• Be positive and willing in your approach to work, performing assigned tasks with purpose and energy, working hard and reliably
• Be supportive and considerate of colleagues, going out of your way to help others in the team and showing them kindness
• Be always cheerful with customers, consistently going out of your way to help them
• Show aptitude and willingness to learn new skills and acquire new knowledge in the store
• Enjoy being a barista
• Master the operational competencies of a Barnes & Noble barista
• Use varied technology including registers, computers, tablets, programs and other tools comfortably and efficiently
• Develop strong merchandising skills to maintain the café presentation and cleanliness of the Café
• Develop effective visual merchandising skills to maintain the counter and floor retail fixtures, equally
• Run a register competently to serve customers quickly and reliably
• Support the receiving and unpacking of deliveries, and the efficient and accurate stocking that follows
• Make food and drinks properly with ease and accuracy, using a combination of your own knowledge or that of your colleagues, and the available information like drink recipe guides, product spec sheets and other tools
• Maintain café cleanliness through accurate and reliable execution of daily and weekly cleaning tasks during your shift
• Follow and execute First In First Out (FIFO) practices and dating product consistently and correctly
• Support the bookfloor team willingly and effectively when needed
• Understand loss prevention procedures and de-escalation techniques, identifying theft, spotting and seeking support for problematic behaviors and issues in the store
• Build café knowledge of the products we offer across beverage, bakery and savory options and gifting
• Use this knowledge to maintain the presentation in an interesting and appetizing manner
• Speak about and support key sales objectives such as new LTO items or café promotions sharing this knowledge with customers and colleagues
• Be able to make effective food and beverage customization recommendations to customers on varied items
• Build knowledge and engagement for execution of café retail options
• Understand and use Café training tools appropriately
• Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards correctly and reliably
• Use this knowledge to support the success of key products and promotions, equally
• Comply with all company policies and procedures

Benefits

• For those who are scheduled to work less than 20 hours per week: Employee Discount, EAP and Sick Pay.
• For those scheduled to work between 20 and 29.99 hours per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, Transit and 401(k) with Company Match.
• For those scheduled to work 30 hours or more per week: Employee Discount, EAP, Sick Pay and Paid Time Off including paid Maternity and Parental Leave, Company Paid Holidays, 401(k) with Company Match, Comprehensive Health Benefits (Medical, Dental and Vision), Healthcare and Dependent Care Spending Accounts, Healthcare Spending Account, Disability Benefits, Life Insurance, Transit, and Tuition Reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed