Barista - PGA TOUR Global Home Cafe

Tournament Players Club•Ponte Vedra Beach, FL

10h•Onsite

About The Position

TPC Sawgrass, located in Ponte Vedra Beach, Florida, is the birthplace of the TPC Network and the backdrop to PGA TOUR headquarters. Within the Mediterranean-Style, 77,000 square foot clubhouse, the company provides PGA TOUR Players, Families, Executives, Members and Guests with truly memorable culinary and service experiences in multiple dining outlets, beautifully appointed banquet and meeting spaces, and an expansive gallery. For the golf enthusiast, they provide a world class golf experience on either of their two PGA TOUR championship courses, including the famous Stadium Course, home to THE PLAYERS Championship. The PGA TOUR’s Performance Center offers lessons from top PGA instructors, club fitting, and fitness. The Barista is responsible for serving gourmet coffee and other products with friendly, individualized attention towards each guest. The role involves creating a unique and authentic experience for guests by providing prompt service, quality beverages, and maintaining a clean and comfortable environment.

Requirements

High school diploma or equivalent education.
Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience.
Must have excellent customer service and communication skills.
Flexible work schedule.
A “people person” who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.

Responsibilities

Make and serve beverages as requested in a professional, courteous and timely manner following TPC standards.
Use the guest’s name during service.
Deliver distinctively different and authentic experiences to all guests; act with a customer-comes-first attitude.
Educate customers on menu items and answer any questions they may have.
Recommend new menu items and communicate customer feedback to managers.
Contribute to positive team environment by recognizing issues, proactively working to resolve them, and communicating them to managers.
Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved.
Use basic math skills to handle cash and credit transactions.
Receive and process cash and credit card payments.
Serve prepared food, i.e., cookies, pastries, sandwiches and muffins.
Prepare and serve beverages according to recipes.
Brew drip coffee as needed.
Fill the drinking water container, mason cup tray, and buffet items.
Ensure the bar area and equipment are clean at all times.
Maintain an empty dirty dish bin.
Wash and put away dishes in the kitchen.
Maintain stock of syrups, bar fridge, pastries, bagged coffee and merchandise.
Maintain stock of clean mugs and plates.
Complete tasks on shift checklist, initial completed tasks, work ahead to ensure completion prior to shift end, and remain until it is completed.
Maintain a clean dining area, sanitizing tables and chairs, and sweeping crumbs off the floor.
Operate within established guidelines, policies, standards and constraints as set by PGA TOUR Golf Course Properties, Inc.
Ensure that service procedures are adhered to as outlined in the TPC Brand Standards.
Understand and follow procedures to maintain proper sanitation, conforming to all jurisdictional and club imposed regulations and rules regarding food service sanitation.
Perform any other duties and responsibilities assigned by management.
Special projects or other duties as assigned.