Barista

Pyramid Global Hospitality•Roanoke, VA

1d•Onsite

About The Position

Pyramid Global Hospitality is a company that prioritizes its employees, fostering a supportive and inclusive work environment that promotes diversity, growth, development, and wellbeing. They offer comprehensive benefits, including health insurance, retirement plans, paid time off, on-site wellness programs, local discounts, and employee rates on hotel stays. The company also provides ongoing training and development opportunities across its more than 230 properties worldwide. The Hotel Roanoke & Conference Center, a historic Tudor-style hotel built in 1882 and listed on the National Register of Historic Places, is seeking a highly motivated and customer-focused individual to join their team as a Part-Time Barista. This role is located within the hotel's Starbucks kiosk called STEAM. The ideal candidate will deliver world-class customer service, provide timely and friendly coffee bar service, engage in suggestive selling, maintain product presentation standards, and ensure coffee bar cleanliness.

Requirements

A magnetic personality with a genuine passion for providing exceptional service
Outstanding communication skills that make connecting with guests a breeze
Ability to thrive under pressure, turning hectic moments into opportunities to shine
A love for coffee that translates into an infectious enthusiasm for sharing your knowledge with guests
Flexibility in scheduling to include early mornings, weekends, and holidays

Nice To Haves

Six months previous experience as a Barista, especially if it was a Starbucks

Responsibilities

Provide world-class customer service by delivering timely and friendly coffee bar service
Suggestive selling
Maintaining product presentation standards
Maintaining coffee bar cleanliness
Greet guests with a smile and make them feel welcome
Provide outstanding service by taking orders, offering menu recommendations, and ensuring accurate delivery of food and beverages
Knowledge of Starbucks coffee/beverages and accurate preparation of beverages
Processing transactions (cash, credit card and room charge) in the POS system
Completing all side work and opening/closing duties
Completing all paperwork associated with closing cashier at the end of the shift
Maintaining knowledge of the property and local events in order to answer guest inquiries