Barista (PM Shift)

Sonesta Resort Hilton Head Island, SC•Hilton Head Island, SC

10d•Onsite

About The Position

The Barista will prepare and serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas, and other specialty beverages. This also includes serving, taking orders for baked goods and sandwiches. The Barista will also describe menu items to guests or suggest products that might appeal to them. Order, receive, or stock supplies or retail products. The ideal candidate has a passion for hospitality and providing exceptional guest service.

Requirements

High School Diploma or equivalent
Food Handler Certificate required
TABC required
Minimum one year of experience as a cashier, prior experience in customer service preferred
Must speak, read, and understand English fluently and clearly
Ability to lift and move approximately 15 pounds, including setting and storing in overhead areas
Ability to carry out all safety and emergency procedures, (for example fire, crowd control, inclement weather, and bomb threats)
Ability to bend, squat, kneel, climb, and reach daily
Ability to effectively utilize point of sale equipment
Ability to perform tasks requiring sustained repetitive motion and/or fine motor skills, (for example: answering phones, using calculators, etc.)
Ability to work in extreme temperature
Ability to communicate clearly and effectively with guests regarding menu items, (including beverages, delivery times, etc.)
Ability to communicate with guests and be able to direct/escort them to the various facilities and functions within the hotel
Ability to perform basic arithmetic, including the use of percentages.
Ability to read and write effectively
Ability to read or understand diagrams and count
Ability to sustain direct contact with the public; must establish a high degree of customer service and a high volume of interaction with guests and staff

Responsibilities

Accurately prepare and serve beverages and food products
Command an understanding of our products and use this knowledge to answer customers' questions and to educate the customer about our products
Attend training sessions designed to increase coffee knowledge and work skills and apply that knowledge to counter serving operations
Assist on-the-job training of new employees
Assist retail customers by offering information and suggestions as well as help in selecting purchases
Brew beverages to ensure that customers always receive fresh products, quickly served
Replenish the pastry case in an attractive manner and store all back stock of food to ensure freshness
Throughout a shift, be aware of on-hand levels of pastry, coffee, tea, and needs such as keeping condiment stand stocked, and general cleanliness of the store
Maintain a clean counter area for sanitary and safety reasons and present a pleasing work area to guests.
Execute the indoor and outdoor cleaning responsibilities as assigned by the manager
Ensure the quality of the brewed beverages by regularly cleaning brewing equipment
Restock all food products, serving supplies, condiments, and paper products
Follow proper opening, closing, and shift-change procedures
Alert management to operational needs, equipment failure, and necessary improvements that are needed
Be informed of store issues and command an understanding of the services offered by the company
Assist in the organization and physical improvement of the store
Enforce and abide by company policies, procedures, and safety rules
Upselling and suggestive selling techniques
Present a positive image of PJ's and Royal Sonesta Houston guests
Be affable and accommodating when serving guests and offer excellent customer service
Be aware of PJ's service objectives and work to fulfill those
Ensure that the store offers excellent customer service as it pertains to the operation of the staff and physical upkeep of the store
Operate in such a manner that aids in achieving the goal of increased sales and lowered operational costs