Barista

Highgate Hotels•Paradise Valley, AZ

About The Position

The Barista is responsible for greeting members and guests, answering telephones, processing sales transactions and receiving, tagging and controlling inventory.

Requirements

High school diploma or equivalent
2 years retail experience preferred
Must be proficient with computers and POS systems.
Flexible and long hours sometimes required.
Light work – Exerting up to 20 pounds of force occasionally, and/or 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during entire shift.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be detail oriented, able to manage high volumes of data with a high degree of accuracy.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a warm and friendly demeanor at all times.

Responsibilities

Employee must at all times be attentive, friendly, helpful, and courteous to all guests, manages, and fellow employees.
Greet and welcome all guests and members.
Process transactions for all purchases.
Be knowledgeable about and provides basic product information for guests and members.
Assist the sales effort by providing information and communicating potential guest/member needs to retail manager.
Handle all administrative functions including maintaining inventories, answering telephones, and processing of special orders, shipping requests and gift certificates.
Receive, tag and place new merchandise on floor.
Ensure shop is prepared for proper opening and closing each day.
Assist in setting up and maintain the cleanliness and orderliness of displays.
Assist with quarterly inventory as needed.
Assist in preparing amenity gifts as necessary.
Ensure overall guest satisfaction.