Barista

Marriott•Clayton, MO

10h•Onsite

About The Position

The Barista role involves comprehensive opening and closing duties, including setting up supplies, cleaning equipment and areas, and securing the premises. Key responsibilities include stocking and maintaining work areas, accurately inputting customer orders into a cash register and MICROS system, collecting payments, and preparing food and coffee beverages. The position also requires ensuring appliances are operated correctly, busing and cleaning coffee cart areas, tables, dishes, and utensils throughout the day. Financial tasks include managing change, counting the cash bank at the end of a shift, completing cashier reports, resolving discrepancies, and securing the bank. Beyond operational duties, the Barista must adhere to all company and safety procedures, report unsafe conditions, maintain a professional appearance, and protect company assets. A crucial aspect of the role is delivering exceptional guest service by welcoming and acknowledging all guests, anticipating their needs, assisting individuals with disabilities, and expressing genuine appreciation. The Barista is expected to communicate professionally, foster positive working relationships, and support team goals, all while upholding the "Gold Standards" of The Ritz-Carlton, which guide service excellence and contribute to the brand's luxury hospitality reputation. Marriott International, the parent company, is committed to being an equal opportunity employer that values diversity and inclusion.

Nice To Haves

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Responsibilities

Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc.
Set up, stock, and maintain work areas.
Input orders into cash register system and collect payment from customer.
Take orders, record in MICROS system and prepare food and coffee beverages.
Ensure that appliances (e.g., coffee makers) are turned on/off at the appropriate times.
Bus coffee cart areas and tables.
Clean dishes, utensils, work areas, tables and equipment throughout the day.
Obtain change required for expected business level.
Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
Follow all company and safety and security policies and procedures.
Report accidents, injuries, and unsafe work conditions to manager.
Complete safety training and certifications.
Ensure uniform and personal appearance are clean and professional.
Maintain confidentiality of proprietary information.
Protect company assets.
Welcome and acknowledge all guests according to company standards.
Anticipate and address guests’ service needs.
Assist individuals with disabilities.
Thank guests with genuine appreciation.
Speak with others using clear and professional language.
Develop and maintain positive working relationships with others.
Support team to reach common goals.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Visually inspect tools, equipment, or machines (e.g., to identify defects).
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Move through narrow, confined, or elevated spaces.
Move up and down stairs and/or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Perform other reasonable job duties as requested by Supervisors.
Learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values.