Barista-PT

Fort Sill Apache Companies•Lawton, OK

12d•Onsite

About The Position

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service Prepare and serve brewed coffee and mixed coffee drinks like cappuccino and espresso, and kiosk food items according to established recipes and procedures, notifying appropriate team members when assistance is necessary Retrieve, prepare and stock coffee kiosk food items Ensure kiosk area is maintained in a neat, clean, and sanitary manner using approved cleaning agents, sanitation regulations and department procedures Accept cash, credit cards, or complimentary vouchers as payment Demonstrate an upbeat and outgoing demeanor while on duty Perform other related duties as may be assigned by reporting supervisor, including cross training Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel. We are busiest during weekends and holidays, events, and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times.

Requirements

Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state, and local regulations
Maintain a neat, clean, and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift
Understand and comply with the Eye, Hi, Goodbye program
Competency to follow procedures and ensure accuracy, carefully monitoring processes and concentrating on routine work details
Actively listen when talking with guests and team members
Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs
Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise
Use tact, maintain confidences, and foster an ethical work environment, handling situations honestly
Adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce
Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members
Ability to operate various types of equipment used in your department, for example espresso machine and steam wand, personal computers, point of sale systems, and telephone
High school diploma or GED preferred
Six months’ previous experience working in the beverage service industry, with preference to barista experience
Knowledge, skill, and ability to safely prepare and serve coffee beverages in accordance with internal policies and standards, and to work with point-of-sale systems, dispensing systems, credit card/Player’s Club card systems, with knowledge in food and beverage sanitation, and cash control practices and protocol
Ability to read and interpret a variety of instructions furnished in written, oral, diagram, or schedule form
At a minimum, the selected candidate will be required to pass a background check and drug-screening test and obtain an Oklahoma food handler card.

Responsibilities

Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of always providing exceptional service
Prepare and serve brewed coffee and mixed coffee drinks like cappuccino and espresso, and kiosk food items according to established recipes and procedures, notifying appropriate team members when assistance is necessary
Retrieve, prepare and stock coffee kiosk food items
Ensure kiosk area is maintained in a neat, clean, and sanitary manner using approved cleaning agents, sanitation regulations and department procedures
Accept cash, credit cards, or complimentary vouchers as payment
Demonstrate an upbeat and outgoing demeanor while on duty
Perform other related duties as may be assigned by reporting supervisor, including cross training
Understand and comply with the Eye, Hi, Goodbye program
Regular attendance is required.
Team members may be required to work varying schedules to meet the business needs of Apache Casino Hotel.
Reasonable expectation to be scheduled on duty and/or “on-call” during weekends and holidays, events, and peak seasons as they occur.