Barista Service Manager

Lifestyle Communities•Columbus, OH

24d•Onsite

About The Position

This role is responsible for ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop, leading and managing the barista team members, participating in recruitment efforts, coordinating and managing all on-site coffee shop training initiatives, and adhering to all required health and safety standards. In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike. Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift Continuous push to meet financial objectives and drive to increase sales and customer base. Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees. Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience. Maintains an environment that meets health and safety regulations as it relates to restaurant expectations. Manages vendor communication, support equipment maintenance and repair as applicable. Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability. Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations. Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner. Assists with food prep, cooking, serving or bar duties when required. Prepares employee schedules if needed and manages staff under the direction of the General Manager. Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service. Coordinates and manages all on-site barista training initiatives and programs. Support initiatives at The Goat restaurant, including operational support and other duties as needed. Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines. Schedules regular maintenance and repairs as needed. Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.

Requirements

Qualified candidates will have at least two (2) years of restaurant operations management experience, coffee shop experience strongly preferred.
High school degree or equivalent is required.
This role requires outstanding and proven customer service and experience delivery skills.
One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives.
Excellent time management skills required.
Service Managers must be able to multitask and work in a fast-paced, dynamic environment.
ServSafe certification preferred.
TABC Certification where applicable

Responsibilities

Ensuring guests have a great experience while visiting The Goat restaurant and Morning Ritual coffee shop
Leading and managing the barista team members
Participating in recruitment efforts
Coordinating and managing all on-site coffee shop training initiatives
Adhering to all required health and safety standards
Creating positive, memorable experiences for our customers, guests, residents and clients alike
Leads and manages front of house team members, including but not limited to, hosting daily pre-shift meetings, conducting floor walks, and ensuring experience goals and quality standards for front of house team members are achieved with each shift
Continuous push to meet financial objectives and drive to increase sales and customer base
Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment
Partners with the leadership team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with corporate training team to retrain and position employees
Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience
Maintains an environment that meets health and safety regulations as it relates to restaurant expectations
Manages vendor communication, support equipment maintenance and repair as applicable
Prepares and manages service staff schedules, taking into account business needs, labor costs, and employee availability
Adjusts staffing levels as necessary to meet customer demand and maintain efficient operations
Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner
Assists with food prep, cooking, serving or bar duties when required
Prepares employee schedules if needed and manages staff under the direction of the General Manager
Adhere to alcohol policy as dictated by company, local and national regulation, including but not limited to responsible alcohol service
Coordinates and manages all on-site barista training initiatives and programs
Support initiatives at The Goat restaurant, including operational support and other duties as needed
Ensures that all coffee equipment is properly maintained, calibrated, and cleaned according to manufacturer guidelines
Schedules regular maintenance and repairs as needed
Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager