Barista/Retail

HEI Hotels & Resorts•Braselton, GA

1d•Onsite

About The Position

Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Élan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests’ expectations. We look for people with personality, energy, enthusiasm and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Élan the special place it is today. Provide superior customer service while maintaining a clean and attractive outlet for guests.

Requirements

Basic mathematical skills necessary to operate a cash register, make change, total guest checks, count total bank, prepare cash drops, total all other charges, and understand portion sizes as relating to pricing.
Ability to operate a keyboard and Point of Sale procedures.
Ability to effectively deal with and resolve conflict situations, such as inaccurate check total.
Ability to sit and/or stand and work continually in confined spaces with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

Greet customers immediately with a friendly and sincere welcome.
Use a positive and clear speaking voice, listen to, and understand requests.
Prepare customers’ orders as requested accurately and efficiently.
Ring guest check correctly.
Close the check to the proper method of payment, (i.e., cash, credit card or house charge).
Ensures guest satisfaction; in the event of dissatisfaction, tactfully negotiates resolution.
Maintain the highest level of standards for all product preparation.
Clean or sanitize work areas, utensils, equipment, service stations or seating areas.
Comply with accounting guidelines regarding receipt of payments, check total verification, tip disbursement, cash drawer and house bank management.
Balance house bank at the end of the shift.
Retrieves and returns bank from vault to workstation and return, to ensure accountability.
Comply with attendance rules and be available to work on a regular basis.
Perform any other job-related duties as assigned.

Benefits

Discount hotel stays
Discount spa services
Discount golf
Discount food and beverage
Discount retail
Access to the YouDecide® discount program (vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services, discounts on cell phones and plans)
Competitive Medical programs through Anthem Blue Cross Blue Shield
Competitive Dental programs through Anthem Blue Cross Blue Shield
Vision insurance programs through EyeMed
Vacation programs
Sick programs
Holiday programs
Pet insurance through the ASPCA
Supplemental Life insurance
Spousal Life insurance
Child Life insurance
Short-Term Disability plans
Long-Term Disability plans
401(k) Savings Plan with matching funds
Discounts through our 'YouDecide' and Hotel Room Discount programs
DailyPay (access to earnings when they want them)
Market-leading compensation packages
Generous PTO
Flex-time initiatives
Outstanding career development and advancement opportunities
Job-appropriate assets and resources