Barista/Retail Attendant

Loews Hotels

About The Position

We are seeking a service-driven and detail-oriented Barista/Retail Attendant to deliver an exceptional guest experience in our Market Eleven and retail environment. This role blends quality beverage preparation, retail sales, and attentive service while upholding Loews Hotels’ standards of hospitality, accuracy, and excellence.

Requirements

Previous customer service and/or retail experience; barista experience preferred.
Excellent guest service, communication, and interpersonal skills.
Basic computer and point-of-sale proficiency.
Strong attention to detail with the ability to multitask in a fast-paced environment.
Ability to work a flexible schedule, including weekends and holidays.
High School Diploma or equivalent.

Responsibilities

Greet guests in a polite and professional manner in accordance with Loews Hotels standards.
Accurately take and fulfill guest orders while anticipating needs and responding promptly to requests.
Maintain current knowledge of all menu items, including ingredients, preparation methods, presentation, and timing.
Provide excellent customer service while promoting, suggesting, and upselling food, beverage, and retail items.
Ensure all food and beverage items meet quality, presentation, and brand standards prior to service.
Prepare and assist with the presentation of beverages and food items as required.
Assist with side work duties and preparation tasks to support daily service flow.
Assist in the presentation, merchandising, and sale of retail items.
Unpack, stock, rotate, and maintain retail and perishable inventory according to established guidelines.
Assume accountability for assigned retail products and ensure displays remain clean and organized.
Accurately record guest orders and process transactions using the POS system.
Collect payment via cash, credit card, or room charge in accordance with cashiering procedures.
Complete end-of-shift revenue reporting and cash deposits, ensuring accuracy and compliance.
Maintain responsibility for assigned bank and follow all cash handling policies.
Maintain cleanliness and sanitary conditions in all service, retail, and public areas.
Notify leadership promptly of operational issues, guest concerns, or unusual matters.
Promote teamwork and maintain positive working relationships with peers and management.
Attend required meetings and training sessions; remain current on hotel information and updates.
Follow all safety regulations, emergency procedures, and Loews Hotels policies and standards.
Comply with uniform, grooming, and professional appearance guidelines.
Demonstrate regular and reliable attendance.
Attend/complete all mandatory training sessions and meetings.
Other duties as assigned.