Barista (AM) - Canopy by Hilton Scottsdale Old Town

Lodging Dynamics•Scottsdale, AZ

7h•Onsite

About The Position

JOB SUMMARY The Barista is responsible for preparing and serving a variety of beverages and food items while delivering exceptional guest service that reflects the Canopy by Hilton brand culture. This role contributes to the overall guest experience by maintaining product quality, ensuring a welcoming atmosphere, and supporting efficient café operations. The Barista will interact with guests in a warm, personable, and service ‑ oriented manner consistent with Lodging Dynamics' mission to "Make Money and Do Good." ESSENTIAL JOB FUNCTIONS As a Barista, you will create memorable experiences for our guests by preparing high-quality coffee and beverages with exceptional customer service Prepare and serve coffee and other beverages according to established recipes and presentation standards. Provide warm, friendly, and attentive guest service, anticipating needs and responding promptly to guest requests. Operate point ‑ of ‑ sale (POS) systems accurately, process payments, and follow cash ‑ handling procedures. Maintain cleanliness of the café area, including counters, equipment, seating areas, and storage spaces. Restock inventory including syrups, milk, coffee beans, pastries, and other supplies. Ensure food and beverage quality, freshness, and compliance with safety and sanitation standards. Follow brand guidelines, company policies, and health code requirements at all times. Collaborate with team members to maintain smooth operations and support overall Food & Beverage initiatives. Uphold high levels of hospitality and demonstrate Canopy's "Enthusiast" culture through positive interactions with guests and colleagues. Completes all required Company training/compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned.

Requirements

This position requires the ability to understand and follow oral and written instructions, communicate clearly and professionally, and maintain effective working relationships with guests and team members.
The Barista must be able to resolve basic service concerns, work efficiently in a fast ‑ paced environment, and consistently deliver a positive guest experience.
Strong customer service and interpersonal skills, with the ability to engage guests warmly and professionally.
Excellent attention to detail in beverage preparation, product quality, portioning, and presentation.
Ability to work efficiently during high ‑ volume periods and make sound decisions under pressure.
Knowledge of basic food and beverage handling, including proper sanitation, hygiene, and safety practices.
Proficiency with point ‑ of ‑ sale (POS) systems and accurate handling of payments.
Strong organizational and time ‑ management abilities to handle multiple drink orders and tasks simultaneously.
Ability to adapt to changes in menu offerings, guest volume, and operational needs.
Demonstrated reliability, teamwork, professionalism, and positive communication skills.
Ability to follow standardized recipes, portioning guidelines, and hotel brand standards consistently.
Ability to maintain a clean, sanitary, and well ‑ organized workstation in compliance with health codes and hotel expectations.
Willingness to learn new techniques, equipment, and procedures and to take initiative in completing tasks.
Ability to work effectively and respectfully within a culturally diverse team and guest environment.
Physical ability to stand for extended periods and handle repetitive tasks in a fast ‑ paced café environment.
High School Diploma or GED preferred; an equivalent combination of education, training, and experience that demonstrates the ability to perform the duties of the position is also acceptable.
Ability to lift and carry up to 25 lbs
Ability to work morning shifts

Nice To Haves

Prior barista or café experience preferred but not required.
Hospitality experience within a hotel or retail café environment is a plus.
Excellent customer service skills with a friendly and positive attitude
Dependable and punctual, especially for early morning shifts
Ability to work in a fast-paced environment and multitask effectively
Strong communication and interpersonal skills
Basic math skills for cash handling

Responsibilities

Prepare and serve coffee and other beverages according to established recipes and presentation standards.
Provide warm, friendly, and attentive guest service, anticipating needs and responding promptly to guest requests.
Operate point ‑ of ‑ sale (POS) systems accurately, process payments, and follow cash ‑ handling procedures.
Maintain cleanliness of the café area, including counters, equipment, seating areas, and storage spaces.
Restock inventory including syrups, milk, coffee beans, pastries, and other supplies.
Ensure food and beverage quality, freshness, and compliance with safety and sanitation standards.
Follow brand guidelines, company policies, and health code requirements at all times.
Collaborate with team members to maintain smooth operations and support overall Food & Beverage initiatives.
Uphold high levels of hospitality and demonstrate Canopy's "Enthusiast" culture through positive interactions with guests and colleagues.
Completes all required Company training/compliance courses as assigned.
Adheres to Company standards and maintains compliance with all policies and procedures.
Performs other related duties as assigned.