Barback - FT | Owners Box

Omni Hotels & Resorts•Dallas, TX

1d•Onsite

About The Position

Omni Dallas Hotel, recently named one of the Top 5 City Hotels in Texas by Travel + Leisure’s 2025 World’s Best Awards, is part of the #1 ranked hotel brand for Guest Satisfaction by J.D. Power. Located in the heart of downtown Dallas, our 1,001 rooms and suites set the stage for a vibrant destination featuring the Mokara Spa and Restaurants on Lamar, with eight distinctive dining experiences that celebrate the best of Texas hospitality. Our associates are guided by The Power of One, a philosophy that empowers every team member to take ownership of the guest experience and create lasting memories. Our culture values respect, gratitude, and growth, supported by training, mentorship, and meaningful recognition. The Barback is responsible for delivering excellence in guest service by supporting servers in providing personalized service, anticipating, and delivering guests’ needs. The Barback comprehends the cocktail/beverage menus, anticipating the needs of the bartenders to ensure all products and supplies are present.

Requirements

Must have hands-on food and beverage knowledge and a comprehensive, working knowledge of the hospitality business.
A minimum of 1-year relevant bar experience in a large convention hotel is strongly preferred.
Ability to always maintain a positive and professional demeanor and composure.
Proven ability to engage guests at all levels. Must be passionate about providing warm, engaging, and personalized service.
Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management, and co-workers.
Must be able to work a variety of shifts, including weekends and holidays.
Candidate must be able to work in a fast-paced environment and be able to handle multiple priorities.
Must have a valid TABC and Food Handlers certificate upon hire.

Responsibilities

Consistent maintenance and refinement of service standards. Ensures compliance with all hotel standards and local laws.
Ensure compliance with health, safety, and sanitation awareness standards. Prepare daily for health department and Ecosure inspections.
Must have knowledge of a variety of alcoholic beverages, must retain and maintain complete knowledge of all food and beverage menu items.
Perform all banquet side work as assigned by management including but not limited to the cleaning of bar and beverage equipment, cleaning of portable bars and back bars, walls, and carpets surrounding assigned work area.
Ensure positive guest service and respond positively to complaints, taking all appropriate actions to turn dissatisfied guests into return guests.
Assist in the controlling of food and beverage quantities by avoiding over/under preparing.
Assist with set-up and breakdown of all the banquet bar areas.
Attend all required department trainings and meetings.
Perform any other duties required by leadership.