MN Orchestra-posted 2 days ago
$50,000 - $54,000/Yr
Full-time • Mid Level
Minneapolis, MN
51-100 employees

Responsible for performing all the major job functions of the Bar Manager to ensure an exceptional food, beverage and concession experience. Strives for exemplary guest satisfaction by providing and supervising staff in assuring correct, prompt service in a friendly welcoming manner. Facilitates a positive audience experience and promotes the Minnesota Orchestra by upholding the Audience Services Department standards of service— advocacy, efficiency, and courtesy; by keeping up to date on Orchestra Hall products, services, policies, and procedures; by assisting with the training, mentoring, and supervision of Bartenders/Concessions Department staff; and by assisting the Audience Services Management Team with department related projects. Participates in on-going improvement and planning for Audience Services Department by contributing and participating in bi-annual Audience Services meetings, monthly staff meetings, weekly update meetings, weekly manager meetings, daily team meetings, and strategy meetings with other staff, supervisors and managers.

  • Manage inventory
  • Oversee product ordering and ensure adequate pars
  • Rotate product to encourage sales and avoid expiration/waste
  • Schedule/coordinate product deliveries (be present to receive if required)
  • Maintain up-to-date and accurate inventory controls
  • Suggest inventory changes to move product (drink specials, new offerings) and meet/exceed budget revenue and expense expectations
  • Support rentals and internal events
  • Assist rental team providing F&B offers that meet client expectations
  • Be present for rental events to assist client with F&B activities
  • Provide accurate and timely event sales summaries upon close of event
  • Support staff with F&B needs and on-site coordination of internal events
  • Serve as first responder in a medical emergency including notifying the EMT/Event Manager and provide appropriate first-response care
  • Maintain safety, health, and equipment standards
  • Follow state, county and city liquor/beverage/food laws and guidelines
  • Maintain and update bar/concessions department manual
  • Instruct and enforce all alcohol awareness and age policies
  • Maintain “Safety Material Book” and educate staff on use of chemicals
  • Verify that Quat disinfectant is regularly tested and staff using it properly
  • Monitor purchased/rented equipment and schedule ongoing maintenance
  • Ensure that hands sinks are utilized with all portable bars
  • If illness is reported, complete the state mandated illness log
  • Coordinate bar-related financial and staffing reports
  • Serve as the point person with Finance and Payroll Departments for all bar-related sales and labor reporting
  • Compile bar settlements and report and submit immediately following each
  • Submit all gratuities, fees, and hours to Payroll Department
  • Oversee purchase orders and invoices with financial software (Concur)
  • Administer point of sales (POS) system (Clover)
  • Program Clover: creating events, menus, stand sheets and reports
  • Coordinate set-up of POS system for each event
  • Maintain equipment and supplies for Clover
  • Serve as the point-person for staff training on system use and reporting
  • Participate in event planning & preparation meeting
  • Attend weekly events meeting and Audience Service manager meeting to stay informed and inform others of on-going bar activity
  • When appropriate, adjust set-up and product needs to align with clients requests
  • When appropriate, adjust staffing requirements to ensure adequate coverage
  • Check in with bartender/concessions staff and complete online attendance
  • Notify Event Manager (EM) of tardy or no-shows that will impact the event and execute a modified staffing plan
  • Create and distribute bar/concessions position assignment sheet
  • Ensure POS system is event-ready
  • Confirm signage/displays are correct, create last-minute signage as needed
  • Complete bar preparation so bar locations are event-ready
  • Hold bartender pre-shift meeting to provide direction, drink special recipes and delegate tasks and ensure completed on time and correctly
  • Attend the all-staff pre-shift meetings, representing bar/concessions team
  • As doors open and guests arrive, be visually present in the lobby, proactively interacting with staff and patrons
  • Train new hires and mentor/coach existing bartenders; observing skills, efficiency, teamwork, and customer service
  • Assist staff through intermission as needed for a successful event:
  • Check on F&B locations throughout the facility (i.e. Green Room, Cargill Commons)
  • Check-in with Development team member at the Maestro’s Circle intermission reception in Green Room
  • Observe, react, and report/resolve any concerns including maintenance needs and cleanliness of bars, catering kitchen, liquor room, outdoor locations and dry storage spaces
  • Confirm event close time with Event or Rental Event Manager
  • Initiate close with team
  • Ensure the bars are brought to par
  • Strike F&B locations per plan, including portables
  • Make sure bar/concession spaces are clean and orderly
  • Check that dry storage and liquor room are clean, organized, locked
  • Dismiss staff
  • Run appropriate event close reports and circulate appropriately
  • Prepare for the next shift and type up any notes/EIR about your shift
  • Check-out with the Event Manager prior to final departure
  • Coordinate bartender/concessions schedules with Events and Personal Manager
  • Interview, hire and train new bartenders
  • Lead reviews, coach and motivate all bartenders/concessions department staff
  • Hold bi-annual bartender/concessions department meeting including Alcohol Awareness trainings
  • Assist with the delegation of projects, monitoring for accuracy and tracking progress through completion
  • Update and remind staff of current products and policies. Address staff policy violations and/or conflicts as they occur. Document all performance related issues.
  • Model excellent customer service techniques and demonstrate precise knowledge of products and promotions
  • Provide on-going customer service training. Monitor staff service determining when coaching and/or intervention is necessary to ensure exemplary customer service.
  • Monitors and maintains a high standard of customer service at all times.
  • Upholds the Audience Services standards of service: advocacy, efficiency and courtesy.
  • Ensures that both internal and external customers feel that they are the primary purpose of the MOA’s business and that the Audience Services Department exists to satisfy customers.
  • Recognize customer complaints, collect sufficient information to determine the problem, take appropriate action and communicate feedback and trends to the appropriate MOA’s staff.
  • Identifies recurring problems in meeting general customer expectations, differentiates between problems and symptoms, and suggests solutions to supervisors and managers.
  • Communicates to customers accurately and fairly the rationale of the MOA’s policies and procedures.
  • Provides back-up support for Audience Services staff and sets an example by modeling a sense of urgency relative to service levels.
  • Manages the service and sales transactions of Audience Services staff, determining when assistance and/or intervention are necessary to ensure exemplary customer service.
  • High School diploma, GED or equivalent
  • Previous customer service experience required including bartending.
  • Proficiency in typing and computer software/hardware usage
  • Proficiency with a computerized hospitality POS system required
  • Demonstrated ability to manage confidential and sensitive information, possess a high degree of personal integrity and sound judgment
  • Exceptional organizational and time management skills
  • Adept at managing multiple projects and deadlines with appropriate judgment about priority and timing
  • Ability to synthesize information quickly, problem-solve and make appropriate decisions
  • Ability to collaborate with others to identify and solve issues or make proactive recommendations and lead through influence
  • Skilled at building and leading a cross-departmental team of colleagues of various levels of experience in order to collaboratively achieve effective results
  • Strong written and verbal English communication skills with the ability to provide guidance to and effectively present ideas and deliverables to a wide range of people including from different cultural backgrounds, age ranges, and attitudes and abilities
  • Commitment to and enthusiasm for Minnesota Orchestra’s mission, values and business goals
  • Previous management or supervisory experience and/or hospitality management training preferred.
  • CPR/AED/First Aid certification preferred, required upon hire.
  • Certified in Alcohol Awareness training preferred, required upon hire.
  • Certified Food Protection Manager, required upon hire.
  • Experience in arts, cultural or entertainment organizations, and / or non-profit organizations strongly preferred.
  • Knowledge of Microsoft 365 and MS Office suite preferred
  • Curious, thoughtful, with a desire to experiment, test and learn, and iterate approaches
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