Banquets Manager

Horseshoe Bay Resort-posted 19 days ago
Full-time • Manager
Horseshoe Bay, TX
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The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We're on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it's an outdoor lover's dream. When you work in paradise, is it still called work? No matter your career destination, we can help you get there! With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for? JOB SUMMARY: Assists in leading the property food & beverage banquet operation. Assists the Banquets Director in developing and implementing departmental strategies aligned with the resort initiatives. This position in the food & beverage banquet operation meets and exceeds the resort target customer needs and expectations; it also ensures employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Delivers products and services to meet or exceed the needs and expectations of the customers, property employees and provides a return on investment to the resort. Oversees all banquet activities at the Resort to include staffing, training, scheduling, ensuring high quality service, posting banquet checks and resolving guest problems Supervises room set-up, service and clean-up of all banquet functions.

  • Review all written communication, including resumes, daily/weekly, Banquet Event Orders to determine appropriate staffing levels, room/station assignments, buffet décor and enhancements as they relate to banquets and meeting room set-ups. Communicate all changes within the Banquet Department and make adjustments according to the above items. Communicate information to the kitchen and other supportive departments prior to and during events.
  • Daily and weekly exchange of information is imperative with Conference Services, as well as line level associates.
  • Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specifications.
  • Maintain high communication between Conference Services, Members, Guests, Banquet Chef, Front of House Management/Supervisor team on all Banquet needs. Your interactions are very important and communication is vital between all areas affected.
  • Daily recap of all banquet information regarding revenue, staffing, issues/concerns, weather, and amount of covers must be submitted at the end of a shift in property recap format.
  • Responsible for the development and maintenance of all policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation.
  • Ensure the proper information on operation requirements, as well as execution, are properly delegated and distributed amongst the staff. Staff must be well informed on all areas of coverage and given the responsibility and power to accomplish company goals for successful banquets.
  • Responsible for developing and maintaining employee schedules each week.
  • Responsible reporting weekly payroll.
  • Perform daily time keeping and tip reporting duties.
  • Responsible for all employee paperwork and proper filing.
  • Inspect restaurant hallways, meeting rooms, store rooms and public areas.
  • Must attend all Food and Beverage meetings and relay all information to line level associates.
  • Complete other duties as assigned by leadership team.
  • Work with Direct Reports to develop and implement improvement processes for the department.
  • Develop a Banquet Strategy that is aligned with the resort strategy and leads its execution.
  • Ensure integration of departmental goals in game plans.
  • Utilize budgets to understand financial objectives.
  • Support culinary cost management strategies while maintaining exceptional service.
  • Set expectations and hold banqueting captains and line staff/team accountable for demonstrating desired service behaviors.
  • Review staffing levels to ensure that guest service and operational needs are met.
  • Provide constructive feedback to employees based on observation of service behaviors.
  • Utilize employee feedback and an "open door" policy that foster communication to identify and address employee problems or concerns in a timely manner.
  • Order and purchase equipment and supplies to meet operation and guest expectations.
  • Communicate critical information gained from pre and post-convention meetings to areas of responsibility.
  • Create an atmosphere in the banquet area that meets or exceeds guest expectations.
  • Review comment cards and guest satisfaction results to identify areas of improvement.
  • Strive to improve service performance at all times.
  • Medical, Dental, Vision Insurance
  • Paid vacation, paid Holidays
  • 401k plan with employer match
  • Long and short-term Disability
  • Major Illness Insurance
  • Accident Insurance
  • Limited access to some resort amenities (Golf, etc)
  • Retail and dining discounts
  • Discounts at all Crescent Hotels & Resorts properties
  • Associate housing and shuttle service
  • Weekly meal subsidies
  • Golf and Amenity Privileges
  • Associate discounts
  • Retail and Dining at Horseshoe Bay Resort
  • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.
  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Critical Illness and Accident plans
  • Associate Relief Fund
  • Privileges based on occupancy and business levels
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