Banquets Training & Development Lead Captain

The Broadmoor Hotel's Talent Acquisition Team • Colorado Springs, CO

2d • $20 - $41

About The Position

This position is responsible for the training of all banquet department staff, conducting regular banquet training of all out of department staff, training and auditing of trainers and their performance, and maintain/update all training materials as needed. This individual will work closely with Banquet Captains and assist with the Banquet Administrative Office on a daily/weekly basis in addition to several supervisory, and operational responsibilities as detailed in the following:Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.

Requirements

• High school diploma or general education degree (GED); or three years related experience and/or training; equivalent combination of education and experience will be considered.
• Must have one year of Office Administration and/or Supervisory or Management experience and three years of experience in a Food & Beverage Position, preferably in a luxury or 5 star establishment, banquet experience a plus.
• Experience with Microsoft Office (Word, PowerPoint, Excel, Outlook, Delphi Event Management, and InfoGenesis POS. )
• The employee is occasionally required to lift/pull/push up to 100 pounds.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
• Reasonable accommodations will be made for individuals with disabilities

Nice To Haves

• Bachelor’s degree in hospitality management is preferred.

Responsibilities

• Spearhead all departmental training and team development.
• Regularly attend, audit, and monitor events/functions and staff performance.
• Conduct staff performance observations to include Servers, Trainers, and Bartenders. Providing on the job correction, redirection, and real time feedback to ensure consistent performance and adherence to standards.
• Communicate performance issues and training concerns directly to the Director and Assistant Director of Banquets.
• Spearhead and coordinate all safety trainings and safety meetings.
• Conducts all new hire training classes.
• Manages new hire training schedules.
• Audit trainers to ensure training structure compliance, accountability, and proper documentation of feedback and progress of trainees.
• Establish and implement a monthly out-of-department training and certification program for all staff wanting to pick up shifts within the banquet department.
• Partner with our preferred contract labor providers to design and implement a training program for temp laborers to be certified in Broadmoor service basics prior to working on site.
• Identify and train all new trainers.
• Continually evaluate trainers and conduct re-certification trainings to ensure consistency in training subject matter and techniques.
• Regularly review and update departmental training manuals to ensure relevance and accuracy.
• Organize and maintain digital training records and files for all employees.
• Regularly evaluate team performance to identify areas of opportunity for continued training.
• Routinely evaluate all employees to identify individual training needs and implement personalized training plans.
• Design, develop, schedule, and conduct monthly, quarterly, and annual training classes.
• Implement creative and innovative training techniques, such as role playing, interactive activities, hands on exercises, etc.
• Organize and schedule, on and off-site team building activities.
• Support banquet administrative office in monitoring and addressing employee attendance and performance.
• Assists with the hiring and onboarding of new employees.
• Prepare weekly reports to communicate training plans and progress with Banquet Management.
• Willingness to work in a fast-paced, team-oriented environment.
• Uphold and abide by all Broadmoor policies, procedures, and safety guidelines.

Benefits

• Employees are offered expansive benefits including Health & Dental, 401k, local discounts.
• Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees