Banquet Supervisor

Muckleshoot Casino Resort•Auburn, WA

About The Position

WHAT YOU’LL DO Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism. Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort. Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are executed as expected. Initiate contact with clients two weeks before the scheduled event to introduce yourself, exchange contact information, and establish a working relationship. Effectively communicate the client's event preferences and specifications to the Banquet Team, ensuring all relevant details are conveyed. Participate in the hiring process of banquet staff, ensuring the selection of qualified and capable candidates. Supervise and schedule staff, assigning duties and shifts based on the business need and availability. Collaborate with the Banquet Setup Team to organize the arrangement of tables, chairs, linens, and other equipment according to event specifications. Ensure that the banquet area is clean, well-organized, and visually appealing before the event begins. Oversee the banquet service operations, ensuring proper setup and timing for food and beverage service. Supervising the serving Staff to ensure efficient and courteous service, adherence to health and safety standards, and resolving any service-related issues. Act as the primary point of contact for guests during the event, promptly and professionally addressing any inquiries, concerns, or special requests they may have. Handle guest complaints or issues to resolve them and ensure a positive and memorable guest experience. Support in coordinating with other departments, to ensure seamless coordination and execution of the event. Communicating effectively with all relevant parties to ensure smooth workflow. Conduct regular inspections of banquet areas, equipment, and service standards to ensure compliance with MCR policies and industry best practices. Identify areas for improvement and implement corrective measures to enhance the overall quality of banquet operations. Assist in budget preparation for banquet operations, monitoring expenses, and ensuring cost-effective practices. Manage the inventory of banquet supplies, equipment, and beverage stock, placing orders as needed to maintain adequate stock levels. Ensure strict adherence to health, safety, and sanitation regulations in all banquet operations. Train staff on safety protocols, emergency procedures, and proper handling of equipment and chemicals to maintain a safe and secure environment. Gather feedback from clients and Guests after the event, evaluate the success of the banquet, and identify areas for improvement. Provide input for future event planning and make recommendations based on guest satisfaction and feedback. Ensure accurate final BEO calculations and final payment when adding food or beverage for the night off for extra guests or extra items. Create, maintain, and facilitate a positive work environment; promote positive team member relations and report issues to the appropriate personnel. Other duties as assigned.

Requirements

Ability to obtain a Class III B+ gaming license.
3 (three) years of hospitality experience and at least 2 (three) years of successful experience in a lead position within a large multi-faceted banquet/catering department.
Must maintain a valid WA State Health Card/Food Handlers Permit.
Must maintain a valid Liquor Service Permit.
Knowledge of special menu items, food preparation and presentation, presentation of wines and liquor, all room set-ups, table set-ups, and banquet department procedures.
Knowledge and skill in using Microsoft Office Suite and P.O.S. systems.
Knowledge of health & safety standards, and safety regulations as required.
Skilled in excellent communication, both oral and written and organizational.
Read, write, and speak English fluently.
Ability to demonstrate personal accountability, requiring little or no immediate supervision.
Ability to work efficiently and positively in a high-pressure and fast-paced environment.
Ability to demonstrate etiquette in table setting and service.
Ability to train and coach diverse staff.
Ability to work cohesively as part of a team.

Nice To Haves

Banquet Captain experience must with responsibility of a large (15+) staff, running multiple functions simultaneously and overseeing functions of up to 150+ guests preferred.

Responsibilities

Be the face of MCR for new hires and team members; exemplify MCR’s values and set a great example by always demonstrating excellent guest service and professionalism.
Practice, support and promote the mission, vision, and values of Muckleshoot Casino Resort.
Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are executed as expected.
Initiate contact with clients two weeks before the scheduled event to introduce yourself, exchange contact information, and establish a working relationship.
Effectively communicate the client's event preferences and specifications to the Banquet Team, ensuring all relevant details are conveyed.
Participate in the hiring process of banquet staff, ensuring the selection of qualified and capable candidates.
Supervise and schedule staff, assigning duties and shifts based on the business need and availability.
Collaborate with the Banquet Setup Team to organize the arrangement of tables, chairs, linens, and other equipment according to event specifications.
Ensure that the banquet area is clean, well-organized, and visually appealing before the event begins.
Oversee the banquet service operations, ensuring proper setup and timing for food and beverage service.
Supervising the serving Staff to ensure efficient and courteous service, adherence to health and safety standards, and resolving any service-related issues.
Act as the primary point of contact for guests during the event, promptly and professionally addressing any inquiries, concerns, or special requests they may have.
Handle guest complaints or issues to resolve them and ensure a positive and memorable guest experience.
Support in coordinating with other departments, to ensure seamless coordination and execution of the event.
Communicating effectively with all relevant parties to ensure smooth workflow.
Conduct regular inspections of banquet areas, equipment, and service standards to ensure compliance with MCR policies and industry best practices.
Identify areas for improvement and implement corrective measures to enhance the overall quality of banquet operations.
Assist in budget preparation for banquet operations, monitoring expenses, and ensuring cost-effective practices.
Manage the inventory of banquet supplies, equipment, and beverage stock, placing orders as needed to maintain adequate stock levels.
Ensure strict adherence to health, safety, and sanitation regulations in all banquet operations.
Train staff on safety protocols, emergency procedures, and proper handling of equipment and chemicals to maintain a safe and secure environment.
Gather feedback from clients and Guests after the event, evaluate the success of the banquet, and identify areas for improvement.
Provide input for future event planning and make recommendations based on guest satisfaction and feedback.
Ensure accurate final BEO calculations and final payment when adding food or beverage for the night off for extra guests or extra items.
Create, maintain, and facilitate a positive work environment; promote positive team member relations and report issues to the appropriate personnel.
Other duties as assigned.

Benefits

Competitive salary at $29.49/hr. with discretionary performance bonuses 2x a year!
Fully paid medical, prescription drug, dental and vision coverage for you and competitive premiums for your dependents.
Complimentary meals and covered team member parking.
Employer-paid life insurance, long-term disability, and accidental death and dismemberment coverage.
Flexible Spending Account options for health care expenses.
Variety of additional voluntary benefits and retirement plans.

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