Banquet Supervisor

Core Hotels and Resorts•Corning, NY

9d•$22 - $22

About The Position

The Food and Beverage - Restaurant/Banquet Supervisor is primarily responsible for leading and supervising the outlets team. S/He will promote a safe and welcoming working environment to achieve maximum guest satisfaction. The Restaurant/Banquet Supervisor will work with the Restaurant Manager and Food & Beverage Director to ensure maximum efficiency. The Restaurant/Banquet Supervisor shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the Hotels Culture and Core Hotels & Resorts Core Values. ESSENTIAL JOB FUNCTIONS: Achieve customer satisfaction and compliance with policies/procedures in the Outlets Train, coach and assist associates in the Food & Beverage operations Monitor performance and recommend corrective action Alert management of potentially serious issues Respond to customer needs and rectify any guest issues Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment Oversee cash handling and check/credit policies and procedures Conduct pre-shift meetings to inform staff of daily events Promote teamwork and quality service Routinely greet guests, serve food and beverage and service other outlets departments Perform other duties as assigned ESSENTIAL JOB FUNCTIONS: Achieve customer satisfaction and compliance with policies/procedures in the Outlets Train, coach and assist associates in the Food & Beverage operations Monitor performance and recommend corrective action Alert management of potentially serious issues Respond to customer needs and rectify any guest issues Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment Oversee cash handling and check/credit policies and procedures Conduct pre-shift meetings to inform staff of daily events Promote teamwork and quality service Routinely greet guests, serve food and beverage and service other outlets departments Perform other duties as assigned

Requirements

High school diploma or equivalent education
Minimum of 2 years of employment in the F&B industry
Prior hotel experience a plus
Highly organized and detail-oriented
Exceptional guest-focus
Must be a United States citizen or possess a valid work permit, be able to read, write, and speak English and have exceptional communication skills, both oral and written
Must be able to accurately follow instructions, both verbally and written
Must have basic computer skills, and have basic mathematical skill for report / forecast preparation and have strong problem-solving, reasoning, motivational, organizational and training skills
Must be alert to the customers needs and work well under pressure
Must be professional in appearance and demeanor
Must be able to work a flexible schedule which may include evenings, weekends and holidays
Must be able to manage time effectively while working with minimal supervision.
Must have to the ability to work a flexible schedule that may include evenings, weekends and holidays.
Must have the ability to resolve problems, conflicts in a tactful and diplomatic manner

Nice To Haves

Fluency in other languages beneficial

Responsibilities

Achieve customer satisfaction and compliance with policies/procedures in the Outlets
Train, coach and assist associates in the Food & Beverage operations
Monitor performance and recommend corrective action
Alert management of potentially serious issues
Respond to customer needs and rectify any guest issues
Monitor and control the maintenance/sanitation of the various outlets to ensure safe work environment
Oversee cash handling and check/credit policies and procedures
Conduct pre-shift meetings to inform staff of daily events
Promote teamwork and quality service
Routinely greet guests, serve food and beverage and service other outlets departments
Perform other duties as assigned