Banquet Set-Up Supervisor

Caesars Entertainment•Reno, NV

About The Position

WE ARE CAESARS At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them. Our Mission: “Create the Extraordinary” Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.” Our Values: “Blaze the Trail, Together We Win, All-In on Service” Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in. JOB SUMMARY Oversees all Set-up Banquet functions under the direction of the Banquet Manager. Ensuring guest satisfaction. Assists in on-going evaluation of employees. Ensures compliance with all company policies and procedures. HOW YOU WILL CREATE THE EXTRAORDINARY Responsible for ensuring that Silver Legacy’s service standards are met during banquet functions, including set-up, equipment, room set-up, lighting, etc. Ensure all rooms are set up according to the banquet event order (BEO) Ensure that door signs are put in daily for each function according to BEO Ensure that back hallways and equipment is organized, clean and in its correct space allowing for proper egress Notify Assistant Manager of any damage to equipment as soon as possible Always present a professional manner Review weekly functions and employee scheduling with Banquet Manager Ensure that proper sanitation procedures are followed at all times Exemplify our core values, family style service, our mission and vision Exemplify our DEI (diversity, equity, inclusion) culture Perform other job-related duties as assigned WHAT YOU WILL NEED Strong verbal communication skills Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino High School diploma or equivalent ADDITIONAL REQUIREMENTS Ability to stand for long periods of time Frequent walking Work area is subject to variable temperatures May be subject to smoking environment and moderate noise GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS : Employee is required to meet and deliver our core values, service standards, and family style service. PERFORMANCE REQUIREMENTS : Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed. TOGETHER WE WIN We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Essential duties must be performed with or without reasonable accommodation.

Requirements

Strong verbal communication skills
Minimum of 2-4 years as Banquet Captain in a multi-unit hotel or casino
High School diploma or equivalent
Ability to stand for long periods of time
Frequent walking
Work area is subject to variable temperatures
May be subject to smoking environment and moderate noise
Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests.
Above average speech – both speaking and reading/writing English.
Need excellent interpersonal skills.
Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.

Responsibilities

Oversees all Set-up Banquet functions under the direction of the Banquet Manager.
Ensuring guest satisfaction.
Assists in on-going evaluation of employees.
Ensures compliance with all company policies and procedures.
Responsible for ensuring that Silver Legacy’s service standards are met during banquet functions, including set-up, equipment, room set-up, lighting, etc.
Ensure all rooms are set up according to the banquet event order (BEO)
Ensure that door signs are put in daily for each function according to BEO
Ensure that back hallways and equipment is organized, clean and in its correct space allowing for proper egress
Notify Assistant Manager of any damage to equipment as soon as possible
Always present a professional manner
Review weekly functions and employee scheduling with Banquet Manager
Ensure that proper sanitation procedures are followed at all times
Exemplify our core values, family style service, our mission and vision
Exemplify our DEI (diversity, equity, inclusion) culture
Perform other job-related duties as assigned