Banquet Set Up Attendant - Dollywood's HeartSong Lodge & Resort - Part Time Seasonal

All Career•Pigeon Forge, TN

19h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Banquet Set Up Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Banquet Set Up Attendant will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Banquet Set Up Attendant provides excellent dining experience for our guests through proper steps of service and maintains a great work environment for our fellow hosts and vendors. The Banquet Set Up Attendant will set up and break down of banquet furniture and supplies. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions & Responsibilities Checks with Manager for daily forecast training standard objectives Familiarizes with BEO’s in planning for shifts Sets up rooms, tables, buffets, stages, dance floors, vendor supplies according to BEO Inspects rooms for cleanliness, proper supply levels. Maintains a clean and sanitary environment in compliance with all local and federal health codes Assists banquet service as needed Proper breakdowns and storages of supplies concluding functions Responsible for cleaning banquet rooms including floors, furniture, fixtures and trash removal Maintains the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings or food service functions Participates in daily line ups Practices service standards and current training throughout service Assumes duties of Supervisor in absence or as directed Management reserves the right to change and/or add to these duties at any time

Requirements

Must be at least 18 years old
High school diploma or equivalent
Basic computer knowledge and usage preferred
Must be able to obtain Food Handler Certification
Must pass a pre-employment background check including drug screen
Driver's license and acceptable driving record required if appointed authorized driver, able to drive company vehicles
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Able to lift and move equipment up to 90 lbs. with assistance

Responsibilities

Checks with Manager for daily forecast training standard objectives
Familiarizes with BEO’s in planning for shifts
Sets up rooms, tables, buffets, stages, dance floors, vendor supplies according to BEO
Inspects rooms for cleanliness, proper supply levels.
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Assists banquet service as needed
Proper breakdowns and storages of supplies concluding functions
Responsible for cleaning banquet rooms including floors, furniture, fixtures and trash removal
Maintains the banquet storeroom in a neat and organized manner stocked with all appropriate supplies necessary for meetings or food service functions
Participates in daily line ups
Practices service standards and current training throughout service
Assumes duties of Supervisor in absence or as directed