Banquet On-Call Server - Dollywood's HeartSong Lodge & Resort - Part Time Year Round

All Career•Pigeon Forge, TN

15h

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to increase our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Banquet On-Call Server for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Banquet On-Call Server will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Banquet On-Call Server will provide quick, friendly banquet service and an excellent dining experience for our guests through proper steps of service and maintain a great work environment for our fellow hosts and vendors. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

At least 6 months of previous job-related experience preferred
Must be able to obtain food and alcoholic beverage server certification
Must be at least 21 years old
Must pass a pre-employment background check
Able to operate/drive a company vehicle with valid driver’s license and insurance and have an acceptable driving record
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistently while creating a safe and secure environment for hosts and guests
Able to be flexible and handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to meet the physical demands of the job
Ability to sit, stand and walk; climb and descend indoor and outdoor stairs
Ability to move, bend, stoop, kneel, reach, twist
Ability to lift up to 40 lbs
Ability to add, subtract, multiply and divide
Able to tolerate temperatures of 0 to 100 degrees

Responsibilities

Checks with Manager for daily objectives
Familiarizes with BEO’s in planning for shifts
Sets up coffee breaks, meal service, buffets, bar service, and labels according to BE
Inspects rooms for cleanliness, proper supply levels
Coordinates food pick up timing with kitchen
Maintains a clean and sanitary environment in compliance with all local and federal health codes
Executes banquet service standards as planned
Properly breakdowns and storages of supplies concluding function
Participates in daily line ups
Management reserves the right to change and/or add to these duties at any time