Banquet Server

Sunriver Resort•Sunriver, OR

35d

About The Position

From weddings to corporate gatherings, our Banquet Servers help bring events to life. If you enjoy working in a dynamic setting and creating memorable guest moments, this role is for you! The Banquet Server is responsible for service of all banquets and banquet related food and beverage operations. They must follow the required procedures for handling, cleaning, disposing of food and beverages. The Banquet Server will assist in maintaining the AAA Four Diamond Standards. The Banquet Server will always conduct themselves in manner which supports the guiding principles of Destination Hotels & Resorts:Trust, Open & Honest Communication, and Commitment He/She/They shall strive to deliver exceptional service to all internal and external guests at all times. In this role, they are responsible for exemplifying the Sunriver Resort Culture and actively supporting our Vision and Mission to be the destination of choice for our guests, owners, and associates.

Requirements

Six months customer service experience preferred
High School Education required
Must possess valid OLCC card
Must possess valid Food Handler’s card
Must be able to work in a fast paced environment
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays.
Must be knowledgeable and familiar with food and beverage industry.
Must have a passion for creating an exceptional experience for all guests.
Must be able to work in a variety of weather conditions (rain, wind, snow, sun, heat);
Must be able to work indoors or outside;
Must be able to stand on feet and walk throughout the day,
Must be able to frequently lift and carry up to 50 lbs.

Responsibilities

Maintains a commitment to customer service and guest satisfaction
Performs all guest contact activities such as serving food and beverage, responding to guest’s inquiries in cordial, efficient and professional manner
Ensures food and beverage is served while maintaining a consistent presentation and proper temperature
Delivers food and beverage items to guests
Offers product knowledge of food and beverage to guests
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of Sunriver Resort
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the banquets team
Maintains constant awareness of safety issues. Reports all safety incidents to on-duty supervisor.
Follows Banquet Event Orders with strong attention to detail
Attends department meetings
Resolves guest issues promptly and with great care and effectiveness
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. Report any needed repairs immediately to supervisor
Communicate effectively with kitchen staff when food ordering expressing any special needs.