Banquet Server

Grand Bohemian Orlando•Orlando, FL

20d

About The Position

An inspiring career awaits you! The Kessler Collection is a portfolio of luxury boutique hotels, unique restaurants and experiences with a Bohemian twist. The collection's captivating hotels feature curated art, original music, unique architecture and stories around every corner, all located in destinations people want to be. Our mission of inspiring places, intuitive service, and exuberant guests means we are committed to our Grand Performers learning, development, and well-being. We believe people want to be inspired! Grand Performers in qualifying roles may enjoy a range of benefits, including: Marriott Employee Discounts Worldwide Medical, Dental, Vision Insurance Company-Sponsored Life Insurance Short & Long-Term Disability Insurance Tuition Reimbursement Program 401(K) with Discretionary Company Matching Contributions Employee Assistance Program JOB SUMMARY The overall objective and purpose of the Banquet Server are to provide the highest level of service to our guests. The incumbent is responsible for serving food and beverage during catering functions. They are to provide inspiring and strategic leadership while directing the activities of the banquet operation in support of the mission, core values, standards, and goals established by the company.

Requirements

High school diploma, GED Degree, or related training equivalent - required
1+ year of relevant work experience in similar scope and title – required
Experience within luxury brand/markets - required
Knowledge of guest service etiquette and proper food and beverage serving techniques
Ability to perform all tasks related to banquet server and proficiently use job-related software, property management systems, and office equipment
Ability to remain calm in various situations, use sound judgment and effectively solve problems
Ability to work quickly, prioritize, and maintain service of multiple guests
Ability to read and interpret documents such as safety rules and procedural manuals
Ability to demonstrate cash handling procedures and calculate figures and amounts such as discounts, commissions, upgrades, and percentages
Strong written, verbal, and interpersonal skills

Nice To Haves

Student or graduate of hotel management-preferred

Responsibilities

Greet and interact with internal and external guests in a genuinely warm and friendly manner using professional and Kessler standard nomenclature.
Operate the telephone system, answering calls within three (3) rings, using the correct salutation and telephone etiquette.
Maintain the integrity of the guests’ privacy, including confidentiality of personal information and key control.
Maintain the integrity of Company proprietary information and protect company assets.
Maintain a thorough knowledge of menu items and banquet event orders.
Obtain linen, silverware, and china. Assist in setting tables for events according to the banquet event order.
Serve food and beverage in a genuine, friendly, professional, and efficient manner consistent with the Kessler image and standards
Polish glassware and silverware
Complete opening and closing procedures as well as daily side-work, including setup and teardown of functions.
Proficiently utilizes the property management systems and follows cash handling procedures.
Maintain complete knowledge in the use of all office equipment, property management systems, and access according to specifications
Maintain a neat and organized work area to include adhering to sanitation standards according to state law and health codes
Maintain complete knowledge and comply with company policies and procedures
Maintain neat, clean, and professional appearance according to standards
Follow all company safety and security policies and procedures. Report accidents, injuries, and unsafe conditions
Welcome and acknowledge guests with disabilities and follow proper procedures to accommodate needs.
Develop and maintain a positive working relationship and support the team to achieve our goals
Attend required training and meetings
All other duties as assigned, planned or un-planned