Banquet Server

Mainsail Lodging & Development•Dunedin, FL

About The Position

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so. About the Fenway Hotel Originally opened in 1927, The Fenway Hotel is an icon of the jazz age, playing host to notable explorers, artists, politicians, musicians and living legends in its time as an operating hotel. Today, Fenway is a Mainsail Lodging & Development hotel and a member of the prestigious Autograph Collection® of Marriott International, Inc. The Fenway Hotel overlooks the beautiful Dunedin Channel offering views of breathtaking sunsets and gorgeous Florida waters. This Historic Jazz inspired property has created a homage to Dunedin’s rich music history and a destination for those to get carried away in their own verse. If you share our passion, we look forward to hearing from you. It’s time to write your own tune with us and join the band at Dunedin’s very own jazz inspired boutique hotel. Can you sing along? Apply today! Tampa Bay Top Workplaces “Voted a Top Workplace! Mainsail Lodging & Development was named a 2025 Top Workplace by the Tampa Bay Times—a reflection of our positive culture, growth opportunities, and commitment to our team. Join us!” Job Summary: The Banquet Server is responsible for the flawless implementation of all banquet events to ensure exceptional service to all guests during banquet events. This includes greeting guests, serving them, and setting up and breaking down of event areas. The Banquet Server will do this in a manner and practice that is consistent and in accordance with the Marriott Autograph Collection standards under the franchise of Mainsail Lodging & Development.

Requirements

High School Diploma or higher
Previous hospitality and/or banquet serving experience
Excellent customer service skills
Excellent communications skills
Ability to use technology to include computers, tablets, POS and iPads
Working knowledge of food and beverages
Knowledge of local laws regarding serving and consumption of alcohol
Ability to sit or stand for extended periods of time
Ability to bend frequently
Ability to lift, push, pull up to 50 lbs
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
All employees must realize this fact and be aware that at all times it may be necessary to move employees from their accustomed shift as business demands
this is a hospitality business and a hospitable service atmosphere must be projected at all times

Responsibilities

Engage guests with a welcoming, knowledgeable, and energetic presence
Set up functions in the banquet space and/or other areas within the hotel as indicated in the Banquet Event Order
Serve meals to the guest in a professional and hospitable manner, ensuring the meals are delivered to the correct recipient with allergies and specific meal requests in mind
Set up for banquet functions to include placement of dishes, silverware, glasses, chafers, serving ware, linens, various décor, and condiments
Pre-set tables to include (but not limited to) water, menus, and salads
Manage and maintain stations or station areas during the banquet period, and inform supervisor of any changes or needs that do not negatively impact the guest experience
Serve alcoholic beverage to guests while following local laws regarding alcohol consumption and checking validity of age
Bus tables and station area quickly and quietly
Clean up and break down the function area upon the end of the event; to include clearing of tables and banquet space, removal of food receptacles, and removal of linen and décor
Report to work punctually, well-groomed, and in appropriate attire
Address customer concerns or complaints calmly and promptly
Collaborate with servers and culinary staff to ensure timely and seamless service for food and beverage items
Maintain knowledge of current menu offerings, including ingredients, preparations, and accompaniments
Continually train on new products and recipes
Follow TIPS practices to ensure safe and responsible serving of alcohol
Other tasks as assigned
Ensure successful performance by assisting guests with an exceptional experience to ensure high performing scores on the GSS (Guest Satisfaction Surveys) according to Marriott and Mainsail/Fenway standards