Banquet Server (On-Call)

Pacific Hospitality Group•Santa Ana, CA

About The Position

What You Will Accomplish Serves customers at assigned station quickly, courteously, and efficiently. Obtains food and beverage from prescribed locations and serves customers according to established procedures and using appropriate service techniques. Keeps glasses filled throughout the meal. Observes guests to fulfill any additional requests and to note when meal is finished. Assists other servers in a cooperative manner to ensure efficient service to guests. Completes assigned side work as directed. Sets dining tables to established standards. Removes any dinnerware, glassware, flatware and linens that do not meet cleanliness and appearance standards. Complete pre, running, and post shift side-work requirements. Familiarizes self with all items on daily menus. Sets tables/room with linens, china, etc. keeping in consideration the events prospectus and following established procedures. After events, cleans away service and accessories. Clears dirty dishes from tables as guests finish with course (when applicable). Prepare coffee service with appropriate food and beverages as stated in Banquet Event Order. Follows all standard food handling, RBS Certification, sanitation and health department guidelines. Continuously maintains a neat, clean and organized, safe and comfortable environment for guests. Assists other servers in clearing, cleaning and resetting tables. May assist with set up and/or breakdown of function space. Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents. Ensures that minors and intoxicated persons are not served alcoholic beverages. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior. What You Will Bring Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.

Requirements

Requires ability to serve needs of guest through verbal face-to-face interactions.
Must demonstrate positive attitude and professional demeanor.
Requires communication and interpersonal skills and commitment to a high level of guest satisfaction.
Requires ability to perform basic math skills such as addition, subtraction, multiplication and division.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to deal with problems involving a few concrete variables in standardized situations.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Must be able to speak, read, write and understand English to understand instructions, safety rules, and communicate with guests.
Due to the cyclical nature of the hospitality industry, team members may be required to work varying schedules to reflect the business needs of the hotel.
Work schedules will include working on holidays, weekends and alternate shifts.
Must be at least 18 years of age.
Must complete RBS® (Responsible Beverage Safety) alcohol awareness certification as scheduled upon employment.
Must have a valid current Food Handlers Card or willingness and ability to obtain one within 30 days of employment.
Must know all applicable health standards.
Knowledge of federal, state and local laws, ordinances and regulations and company policy regarding serving alcohol to minors and intoxicated patrons.

Nice To Haves

Prior banquet or convention services experience at comparable property desired.
Possess a basic knowledge of food and beverage preparation, service standards of comparable hotel, guest relations and etiquette.

Responsibilities

Serves customers at assigned station quickly, courteously, and efficiently.
Obtains food and beverage from prescribed locations and serves customers according to established procedures and using appropriate service techniques.
Keeps glasses filled throughout the meal.
Observes guests to fulfill any additional requests and to note when meal is finished.
Assists other servers in a cooperative manner to ensure efficient service to guests.
Completes assigned side work as directed.
Sets dining tables to established standards.
Removes any dinnerware, glassware, flatware and linens that do not meet cleanliness and appearance standards.
Complete pre, running, and post shift side-work requirements.
Familiarizes self with all items on daily menus.
Sets tables/room with linens, china, etc. keeping in consideration the events prospectus and following established procedures.
After events, cleans away service and accessories.
Clears dirty dishes from tables as guests finish with course (when applicable).
Prepare coffee service with appropriate food and beverages as stated in Banquet Event Order.
Follows all standard food handling, RBS Certification, sanitation and health department guidelines.
Continuously maintains a neat, clean and organized, safe and comfortable environment for guests.
Assists other servers in clearing, cleaning and resetting tables.
May assist with set up and/or breakdown of function space.
Notifies management of unsafe conditions, needed maintenance of any equipment and any accidents.
Ensures that minors and intoxicated persons are not served alcoholic beverages.
Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
Provides exceptional food service to property guests during events, special events, and other catered functions, as well as any other property hosted event as requested and scheduled.