Banquet Server-1

Seneca Gaming Corporation•Niagara Falls, NY

3d•$11•Onsite

About The Position

The Banquet Server is responsible to provide guest with an enjoyable, expertly served dining experience that exceeds their expectations. In order to execute this goal you may be required to perform any combination of the following duties: welcome greeter, cocktail server, hors d’oeuvre passer, reception bus person, buffet runner, front server, back server, exit usher. All functions will be performed within the guidelines of the Seneca Gaming Corporation’s policies and procedures, Internal Control Standards and objectives ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 1. Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy. Understand and comply with all information security policies and procedures at all times. 2. Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times. Maintain a professional work environment with supervisors, managers and staff. 3. Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies. 4. Must complete all required SGC Training programs within nine (9) months from commencement of employment. 5. Attend all necessary meetings. 6. Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed. Hours are determined by a 24-hour schedule. Other Responsibilities: 1. Familiarization: • Report to work station as scheduled and on time. • Complete the shift and check schedule for next shift. 2. Side Work:  Fold napkins  Prep food items  Set back station  Set side station  Set tray jack and stands  Break down post function  Prep and set room 3. General Service Skills: • Lift and carry oval serving trays • Lift and carry cocktail trays • Set cocktail tables • Set dining tables • Pass reception food • Serve condiments • Serve French/Russian style • Refresh bread at dining tables • Change ashtrays • Serve/ clear with a cocktail tray • Bus to oval serving trays • Hand clearing 4. General Service Skills: • Lift and carry oval serving trays • Lift and carry cocktail trays • Set cocktail tables • Set dining tables • Pass reception food • Serve condiments • Serve French/Russian style • Refresh bread at dining tables • Change ashtrays • Serve/ clear with a cocktail tray • Bus to oval serving trays • Hand clearing 5. Beverage Service Skills: • Serve coffee/hot tea/decaf • Serve Ice tea • Pass cold beverages • Serve cocktails • Serve and clear wine 6. Buffet Service Skills: • Build and decorate a buffet • Tend a buffet • Provide table service for a buffet 7. Plated Meal Service: • Serve Breakfast • Serve Lunch • Serve Dinner 8. Weddings/Social Functions: • Service Weddings / Bar mitzvah / or religious functions

Requirements

Must be 18 years of age or older upon employment.
High school diploma or its equivalent preferred.
Six (6) months previous food and beverage experience in an upscale outlet.
Ability to perform wait and server standards within a specific time frame.
Excellent guest relation skills and an ability to be attentive and anticipate all guest needs are necessary (be proactive).
Must possess excellent communication skills. Ability to communicate in English through writing and speaking.
Ability to write routine correspondence and to speak effectively and interact well with the customers and employees.
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner.
Must be able to stand, walk and move through all areas of the Casino for a lengthy period of time – up to nine (9) hours.
Must be able to carry up to fifty (50) pounds.
Must be able to work in a fast pace, busy and noisy environment.
Must have the ability to work indoors/outdoors as well as in extreme temperatures.
Must maintain physical stamina and proper mental attitude to work under pressure in a fast paced environment and effectively deal with customers, management, employees, and members of the business community if all situations.

Responsibilities

Maintain a current understanding of all policy and guidelines regarding information security including the Seneca Gaming Corporation Acceptable Use Policy.
Understand and comply with all information security policies and procedures at all times.
Provide exceptional customer service to all patrons and communicates in a pleasant, friendly and professional manner at all times.
Maintain a professional work environment with supervisors, managers and staff.
Meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.
Must complete all required SGC Training programs within nine (9) months from commencement of employment.
Attend all necessary meetings.
Duties, responsibilities, requirements and expectations pertaining to this job are subject to change as needed.
Hours are determined by a 24-hour schedule.
Report to work station as scheduled and on time.
Complete the shift and check schedule for next shift.
Fold napkins
Prep food items
Set back station
Set side station
Set tray jack and stands
Break down post function
Prep and set room
Lift and carry oval serving trays
Lift and carry cocktail trays
Set cocktail tables
Set dining tables
Pass reception food
Serve condiments
Serve French/Russian style
Refresh bread at dining tables
Change ashtrays
Serve/ clear with a cocktail tray
Bus to oval serving trays
Hand clearing
Serve coffee/hot tea/decaf
Serve Ice tea
Pass cold beverages
Serve cocktails
Serve and clear wine
Build and decorate a buffet
Tend a buffet
Provide table service for a buffet
Serve Breakfast
Serve Lunch
Serve Dinner
Service Weddings / Bar mitzvah / or religious functions