Banquet Sales - Catering Sales Coordinator

Oki Golf•Newcastle, WA

10d•$24 - $28

About The Position

As the Catering Coordinator at The Golf Club at Newcastle, you are responsible for logging event inquiries, use of CRM programs, event bookings, assigning potential events to catering sales managers, and other duties as assigned. Your commitment to a high level of customer service when interacting with new and existing clients will make you successful in this position. ESSENTIAL DUTIES AND RESPONSIBILITIES: Represent, contribute to, and promote Oki Golf as a market leader. Ensure excellence for every guest/team member experience. Understand Oki Golf’s definition of guest service and embody the service philosophy. Follow business plans & initiatives and achieve sales objectives, expectations, and targets.Professional representation of the property and amenities in relation to all communications (pre/day of/post event), timely/accurate billing, and sales support to catering sales managers Provide regular, timely, and informative communications to team members (BEO & function space diagrams) regarding current policies, programs, and initiatives Establish and embody the benchmark of performance to the department in the areas of motivation, sense of ownership, and dedication to the quality of product. Maintain a positive disposition and high integrity when addressing guest(s) and team member(s) regarding any club or company-related business. Return all inquiries and correspondence within 24 hours. Exhibit creativity and implement new ideas to achieve goals.Must uphold a professional appearance and demeanor and be dressed in uniform at the start of each shift. Provide suggestive selling at every opportunity by informing guests of specials and your personal recommendations. Always anticipate guest needs, including referring cross-property booking. Maintain proficient knowledge of all booking procedures, menu items, and event space capabilities. Other tasks as assigned.

Requirements

High school diploma required; bachelor’s degree preferred
Event systems experience is a plus
Possess superior communication skills, both written and verbal
Professional in appearance, communication, and guest interactions
Committed to learning, personal growth, continual process improvement, and team development

Responsibilities

Logging event inquiries
Use of CRM programs
Event bookings
Assigning potential events to catering sales managers
Represent, contribute to, and promote Oki Golf as a market leader
Ensure excellence for every guest/team member experience
Understand Oki Golf’s definition of guest service and embody the service philosophy
Follow business plans & initiatives and achieve sales objectives, expectations, and targets
Professional representation of the property and amenities in relation to all communications (pre/day of/post event), timely/accurate billing, and sales support to catering sales managers
Provide regular, timely, and informative communications to team members (BEO & function space diagrams) regarding current policies, programs, and initiatives
Establish and embody the benchmark of performance to the department in the areas of motivation, sense of ownership, and dedication to the quality of product
Maintain a positive disposition and high integrity when addressing guest(s) and team member(s) regarding any club or company-related business
Return all inquiries and correspondence within 24 hours
Exhibit creativity and implement new ideas to achieve goals
Uphold a professional appearance and demeanor and be dressed in uniform at the start of each shift
Provide suggestive selling at every opportunity by informing guests of specials and your personal recommendations
Anticipate guest needs, including referring cross-property booking
Maintain proficient knowledge of all booking procedures, menu items, and event space capabilities
Other tasks as assigned