Snowbird Banquet Manager

POWDR • Snowbird Community, NC

4d • Onsite

About The Position

As a Banquet Manager at Snowbird you will work under the direction of the Banquet Operations Sr. Manager and play a key role in executing successful banquet events by managing day-to-day operations, ensuring exceptional service delivery and a supporting a high-performing team.

Requirements

• High School Diploma or equivalent required. College degree in related field preferred. Additional related work experience may be substituted for education.
• 2-4 years of job-specific work experience with demonstrated competence.
• Must be at least 21 years of age.
• Food Handler Permit, Tips Cert, Sheriff Work Card
• Knowledge of conference business.
• Requires the ability to apply mathematical skills in budgeting and forecasting goals and revenues.
• Requires knowledge of banquet service and fundamentals.
• Requires knowledge of safety procedures and requirements for the hospitality and conference industry.
• Ability to operate basic office equipment such as computer, fax, telephone, copier, etc.
• Ability to use computer software programs such as hotel, ordering, payroll, and catering systems.
• Understanding of the principles of health and safety management.
• The ability to communicate clearly and precisely in a variety of significant situations (such as training, coaching, explaining and giving directions to employees).
• Requires the ability to interact with guests and customers of the resort in a friendly and accommodating manner and other departments in the resort.
• Ability to resolve client complaints.
• Work with staff to resolve challenges.
• Must have the ability to handle, process, maintain and protect guest personal information, including credit card information, in compliance with all company or department policies and procedures according to PCI rules and requirements. This includes privacy and confidentiality, reporting, storage and disposal of sensitive information. Will not share or disclose any guest personal or financial information to anyone unless authorized by the guest, manager or company or unless disclosure is permitted within departmental policies and procedures.
• This position requires knowledge and understanding of PCI DSS, including the safe and secure handling and maintenance of personal, financial and credit card information of guests/customers.
• Ability to plan, direct, and schedule work time behavior of conference operations and banquet staff.
• Applicant must be able to interview, hire, train and manage performance evaluation for all the banquet staff.
• Manager must be able to adjust staff and equipment needs to meet function requirements that can change or cancel at moment’s notice.
• Ability to communicate in writing on complex or ambiguous subjects is required.
• May require advanced skills in working with others in situations that have little routine or structure.
• Involves scheduling, coordinating and solving personnel problems (employment, retention, discipline, promotion, etc.).
• Ability to set standards and formulate work rules and procedures within established policies.
• Knowledge of the principles of human resource management.

Nice To Haves

• College degree in related field preferred.
• Additional related work experience may be substituted for education.

Responsibilities

• Oversee and ensure the completion of conferences, special events, festivals, concerts, competitions and meal functions, according the Banquet Event Order (BEO) to successfully fulfill all agreements and optimize customer satisfaction and profitability.
• Interview, hire, and train banquet staff to always ensure client satisfaction and professionalism.
• Schedule banquet staff in order to meet guest needs as stated on Banquet Event Orders.
• Provide ongoing review, feedback, coaching and documentation of staff to ensure performance expectations and department standards are met and maintained.
• Act as a liaison between Conference Operations and other departments to operate the department efficiently and effectively and meet guest expectations.
• Must be available for staff and clients to support them in resolving any problems or conflicts, maximizing guest satisfaction.
• Supervise the maintenance and care of equipment and conference facilities to assure availability, function, appearance and cleanliness of equipment and facilities.
• Oversee the department's proper control and management of alcoholic beverages to comply with the laws and regulations of the State of Utah.
• Responsible for banquet operations compliance with all company human resource management, payroll, purchasing, accounting and company policies and procedures in order assure legal, consistent, accurate and ethical operations.
• Travel: occasional travel.

Benefits

• Ski pass and comp ticket benefits
• Discounts at Snowbird eateries, retail shops, mountain school, lodging and daycare for employees
• Available medical, dental, vision and accident insurance – benefits are available based on position and are subject to change
• 401k
• Discounts with Powdr partners
• Free transportation to work: UTA Buss and Rideshare Vans, Canyon Transportation vans and Employee Blue Shuttles

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees