Banquet Manager - Delta by Marriott Fargo ND

Hotel Equities•Fargo, ND

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Banquet Manager for the Delta Hotels by Marriott in Fargo, ND. Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day, we encourage you to apply! As the Banquet Manager, you are responsible for the setup, breakdown, and oversight of the hosting of onsite and offsite catering events, including management and supervision of back of house (BOH) and front of house (FOH) operations teams, in consultation and collaboration with clients, sales and catering teams, vendors, and others. Ensuring that groups using the hotel's banquet facilities are completely satisfied in accordance with the brand and company standards.

Requirements

Minimum of two years of experience in Banquets or Hospitality is preferred.
Knowledge of Food and Beverage preparations, service standards, appropriate table settings, service ware, and etiquette.
Experience delivering exceptional customer service to both guests and team members.
A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for.
A collaborative spirit and enjoyment of teamwork
Strong communication skills are essential when interacting with guests and co-workers.
Ability to read, write, and speak in English
Basic math skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Problem-solving, reasoning, motivating, and training abilities are often used.
The ability to work a flexible schedule including nights, weekends and/or holidays

Nice To Haves

Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage

Responsibilities

Supervise set-up and service staff to ensure timely and accurate room setup of food and beverages according to client specifications.
Ensure an appealing, creative, and consistent presentation of all food and beverage items.
Greet guests upon arrival and maintain a visible presence throughout the event; resolve guest complaints and answer questions to ensure customer satisfaction.
Carry out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
Hire banquet staff as needed to maintain adequate staffing levels; coach and counsel team members regarding their career and personal development; conduct performance evaluations and provide feedback.
Train banquet staff in proper setup, serving, and cleanup procedures.
Guide the team to consistently meet or exceed the standards set by the hotel.
Enforce uniform standards for all staff.
Prepare schedules and assign duties to banquet wait staff and setup personnel.
Handle cash transactions and maintain a balanced cash register.
Oversee the activities of the banquet staff to ensure accurate and timely banquet service.
Attend weekly banquet event order meetings.
Maintain adequate inventory supply levels to meet projected needs.
Conduct monthly inventory of all banquet supplies including linens, beverages, glasses, china, flatware, serving utensils, candles, and decorations; requisition additional supplies as needed.
Maintain strict control over all audio-visual equipment, ensuring it is cleaned and stored securely.
Communicate with the maintenance department regarding repair or safety issues related to banquet equipment.
Ensure regular maintenance and cleaning of the banquet area is performed.
Keep immediate supervisor promptly and fully informed of all problems or unusual matters.
Perform all duties and responsibilities in a timely and efficient manner, in accordance with established company policies and procedures to achieve the overall objectives of this position.
At all times, project a favorable image of the hotel group and the hotel to the public.