Banquet Manager

Tishman Speyer•New York, NY

6d•$75,000 - $85,000•Onsite

About The Position

The Rainbow Room is known for legendary occasions. Graced by presidents, dignitaries, and the brightest stars in entertainment, events held here have defined what it means to celebrate in NYC – the original home of New York glamour and entertainment. Located on the 65th floor of 30 Rockefeller Plaza, The Rainbow Room is a place where the food, the service, and the skyline all come together to create incomparable, unforgettable experiences. Summary of Position: The Banquet Manager will assist Banquet leadership in the daily monitoring of the Banquet Department operations and staff. You will ensure the service, food and beverage experience is delivered and maintained to the highest of standards. This role will report into the Director of Banquets and will be located at Rainbow Room. Please note that Management reserves the right to change, modify and/or alter any of the duties and responsibilities based on business demands.

Requirements

3+ years of experience as a Banquet Manager in a luxury hotel / catering / events setting
Proficient in Microsoft Office or equivalent including payroll and scheduling
Ability to understand and communicate in English, verbally and in writing.
Must have open availability including early mornings, late nights, weekends and holidays
Experience managing non-union and NYC Hotel union staff
Proactive leader who takes initiative and is focused on continuous improvement
Excellent interpersonal, verbal, and written communication and presentation skills
Strong organizational and project management skills
Passion for working with people, creating amazing experiences, and leading with a hospitality mindset
Eager to be a part of a fast-paced and dynamic work environment
The physical demands described here are representative of those that must be met by the Director of Banquets to successfully perform the essential functions of this job.
The employee is occasionally required to climb, balance, stoop, kneel, crouch or crawl
While performing the essential duties of this job the employee may be required to work in a limited physical space with variable atmospheric conditions including ventilation, lighting, fog effects and extreme temperatures.
The noise level in the work area is usually moderate to loud.
A significant portion of the work day requires walking and standing.
Must be able to bend, squat and lift up to 50 lbs. on a regular and continuing basis.
Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally
Requires grasping, writing, listening and hearing ability and visual acuity.
Requires manual dexterity to use and operate all necessary equipment.

Nice To Haves

Bachelor’s degree preferred but not required
Spanish considered a plus.

Responsibilities

Properly and efficiently execute Banquet Event Orders (BEOs).
Participate and lead daily pre-shift meetings to discuss shift related issues and provide the staff with necessary information.
Leading by example, through actions, words and behaviors that influence others to act and respond in appropriate, positive and thoughtful ways towards Clients/Guests and fellow staff members.
Ensure that Banquet storage facilities, uniform and other Banquet areas are maintained, organized and hygienic.
Anticipate and address guest’s service needs as they arise and resolve all matters where expectations are not met.
Assist with the development and maintenance of all policies, procedures and quality standards within the department to ensure a high quality, cost effective and customer focused operation.
Assist with annual budgeting process & monthly financial statements
Become acquainted with our existing regular patrons and develop relationships with new guests