Banquet Manager

SHADE HOTEL MANHATTAN BEACH•Manhattan Beach, CA

2d•Onsite

About The Position

Shade Hotel Manhattan Beach, the only luxury boutique hotel in the heart of Manhattan Beach, is seeking a dynamic, floor-driven Banquet Manager who thrives in a fast-paced, high-touch environment and leads with presence, precision, and polish. You don’t just manage events—you run the show. This is not a back-office management role. This is a lead-from-the-front, in-the-action position where you will act as both Banquet Manager and Event Captain, ensuring every event is executed flawlessly from setup to final toast. Position Overview The Banquet Manager is responsible for the execution, leadership, and hands-on service delivery of all events on property. You will be physically present on the floor for every event, leading service, directing staff, engaging clients, and ensuring seamless coordination across all departments. You are equal parts leader, executor, and experience curator.

Requirements

3–5+ years of banquet or event management experience in a luxury hotel or upscale venue
Proven experience acting as an Event Captain or Floor Manager
Strong leadership, communication, and problem-solving skills
Ability to lift, stand, and move throughout the duration of events
Flexible schedule including nights, weekends, and holidays

Responsibilities

Act as the Event Captain & Manager for all functions—personally overseeing service from start to finish
Lead pre-shift meetings, communicate event flow, and assign team roles
Maintain full command of the event timeline, service standards, and guest experience
Be visibly present and actively engaged on the floor at all times
Along with Service Manager, serve as the on-site contact for clients during events
Anticipate needs, resolve issues in real time, and elevate the guest experience
Deliver a polished, confident, and hospitality-forward presence
Direct and motivate banquet staff, servers, bartenders, and support teams
Train staff on service standards and event execution protocols
Lead by example with a strong work ethic and service-first mentality
Oversee setup, breakdown, and room transitions for all property events
Ensure adherence to all service standards, safety, and cleanliness protocols
Partner closely with Culinary, Sales, and Hotel Operations teams
In conjunction with Hotel GM, responsible for hiring and onboarding & all new banquet staff
Manage team scheduling as well as payroll & rental staff as needed
Responsible for maintaining target labor % for events scheduling and noting for P&L
Keep accurate par levels & place orders for all event supplies, furniture, service items
Be present at all BEO meetings weekly
Keeping Setup and inventory SOP binders & files up to date as well as Banquet Report Log
Post Event P&L Proformas
Staff, Manage & take lead for all in house Holiday events such as Easter, Mother’s Day & Thanksgiving