Banquet Manager

AccorHotel • Boston, MA

4d • $75,000 - $77,000

About The Position

The primary function of the Banquet Manager is to assist in all areas of supervision, coordination, training and direction of all personnel for the Banquet Department.
Approach all encounters with guests and employees in a friendly, service oriented manner
Maintain regular attendance in compliance with Fairmont Hotels & Resorts standards, as required by scheduling with will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag while working
Comply at all times with Fairmont Hotels & Resorts standards and regulations to encourage safe and efficient hotel operations
Inspect the rooms for assigned functions, making certain that every detail of the set up is done
Check in servers, assign stations and pre-post function side work duties
Inspect table place settings, including table linen, china, glass, silverware and condiments for correct placement by set-up crew and to ensure that each element is clean, undamaged and attractive
Supervise the setting of buffet tables and other food service tables used for catering function
Supervise the handling, storage and security of all catering service equipment
See that all scheduled functions take place on time and according to plan
Contact host in charge of function to introduce him/herself and coordinate any last minute details regarding the function
Responsible for the department of all servers on the floor and supervise service received by the guests throughout each function assigned
Supervise clearing and post function clean-up, check servers “out”, making sure that function rooms, aisle and storage areas are clean and equipment is cleaned and properly stored
Assist Director of Banquets in all departmental administrative duties, i.e. scheduling, payroll, etc.
Comply with all loss prevention guidelines
Get accurate count after guests are seated for plating and preparation of guest check
Responsible for cleanliness and organization of office, work aisles and storage areas
Write and post work schedules for future functions
Other duties as required

Requirements

• At least 4 years of progressive experience in a hotel or a related field required.
• High School diploma preferred.
• Previous supervisory responsibility preferred.
• Long hours sometimes may be required.
• Medium work – exerting up to 50 pounds of force occasionally and/or 20 pounds of force frequency or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternate courses of action quickly and accurately
• Must work well in stressful, high-pressure situations
• Must maintain composure an objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding and clarifying the concerns and issues raised by coworkers and guests
• Must be able to work with and understand financial information and data and basic arithmetic functions

Responsibilities

• Assist in supervision, coordination, training and direction of banquet personnel
• Maintain a friendly, service-oriented approach with guests and employees
• Maintain regular attendance and high standards of personal appearance
• Comply with Fairmont Hotels & Resorts standards and regulations
• Inspect rooms for assigned functions and ensure every detail is set up correctly
• Check in servers, assign stations, and manage pre/post-function side work
• Inspect table settings for correct placement, cleanliness, and condition
• Supervise the setting of buffet and food service tables
• Supervise the handling, storage, and security of catering equipment
• Ensure scheduled functions occur on time and according to plan
• Contact function hosts to coordinate last-minute details
• Supervise servers and guest service throughout each function
• Supervise clearing and post-function clean-up
• Assist with departmental administrative duties (scheduling, payroll, etc.)
• Comply with loss prevention guidelines
• Get accurate guest counts for plating and preparation
• Maintain cleanliness and organization of office, work areas, and storage
• Write and post work schedules
• Perform other duties as required

Benefits

• Employee Benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Ability to make a difference through our Corporate Social Responsibility activities like Planet 21.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED