Banquet Manager

Valor Hospitality Partners • Cincinnati, OH

23d

About The Position

A hotel Banquets Manager oversees the planning, execution, and financial management of all catered events to ensure guest satisfaction and profitability. Key responsibilities include managing banquet staff, coordinating with clients and other hotel departments like sales and culinary, developing event schedules and menus, and upholding service, health, and safety standards. The role also involves managing budgets, inventory, and equipment, along with hiring, training, and evaluating banquet personnel.

Requirements

• Leadership: Strong leadership and team management skills, with the ability to motivate, train, and develop a diverse team.
• Organization & Attention to Detail: Exceptional organizational skills and attention to detail to manage multiple events, timelines, and logistics simultaneously.
• Communication: Excellent verbal and written communication skills to interact effectively with guests, staff, vendors, and other departments.
• Problem-Solving: Strong problem-solving abilities and adaptability to quickly resolve last-minute issues or changes under pressure.
• Technical Skills: Proficiency with event management software (e.g., Caterease, Delphi), point-of-sale (POS) systems, and Microsoft Office Suite.
• Education: A high school diploma or equivalent is required, while a bachelor's degree in hospitality management or a related field is often preferred.
• The role is physically demanding, involving long periods of standing and walking, and the ability to lift equipment (up to 50 lbs).

Responsibilities

• Event management: Oversee the complete setup and execution of events, ensuring all client needs and venue standards are met. This includes developing event timelines, coordinating logistics, and working with the culinary team on menus and execution.
• Staff management: Lead, train, schedule, and motivate banquet staff, including supervisors, captains, servers, and setup crews, to ensure high service quality and operational efficiency. The director is responsible for human resources activities, from hiring to performance reviews and discipline.
• Client relations: Serve as the primary contact for clients, understanding their vision for events and ensuring their requirements are met while aligning with hotel standards. The director is responsible for handling guest concerns and ensuring satisfaction to drive repeat business.
• Financial oversight: Develop and manage the banquet department's budget, monitor expenses, and ensure all events operate within financial constraints to maximize revenue and profitability.
• Operational efficiency: Develop and implement standard operating procedures for all banquet services to optimize workflow. This includes managing inventory, ensuring all function spaces and equipment are clean and well-maintained, and overseeing the setup and breakdown of events.
• Quality and compliance: Enforce health, safety, and sanitation standards to ensure compliance with all local, state, and federal regulations. The director also conducts post-event evaluations to identify areas for improvement.

Benefits

• Competitive Salary
• Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees