Banquet Manager

Wynn Resorts•Everett, MA

19h•Onsite

About The Position

Encore Boston Harbor is a luxury global destination gaming resort featuring 671 hotel rooms with sweeping views of the Boston skyline and Boston Harbor, an ultra-premium spa, luxury retail, high-end dining, and state-of-the-art ballroom and meeting spaces. It is the largest private single-phase development in the history of the Commonwealth, situated on the waterfront along the Mystic River and connected to Boston Harbor, including a six-acre park along the water that will feature a harborwalk, an events lawn, public viewing areas, ornate floral displays and retail and dining experiences. The Manager – Catering & Banquets will manage the daily operations of group dining events. This role is responsible for all aspects of daily operations including staffing and labor management, ordering and inventory, guest service and execution of all associated Food & Beverage to standards of preparation and presentation. This includes managing the department strategy and ensuring alignment with overall Encore Boston Harbor strategy, maximizing opportunities for departmental and company success, maintaining all Encore Standards, and ensuring excellent guest and team member experience.

Requirements

21 years of age or above.
Will be required to obtain and maintain registration, or a license issued by the Massachusetts Gaming Commission.
Must be able to obtain an alcohol awareness card.
High School degree or equivalent required.
Minimum 5 years of full-service restaurant or group dining experience required.
Requires strong computer skills and proficiency in Delphi, Meeting Matrix, POS Systems, Purchasing Software, Warehouse Requisition Software, Time-Keeping Software and Microsoft Office.
Candidate must have experience with planning and project management.
Must possess outstanding organizational, interpersonal, and administrative skills, as well as excellent attention to detail.
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
Ability to respond to common inquiries from other employees or guests.
Fluency in English required.
Ability to write detailed instructions and correspondence.
Ability to effectively present information in one-on-one and group situations.
Ability to compute basic mathematical calculations.
Ability to decipher various reports and create reports upon request.
Ability to lift or maneuver at least thirty (30) pounds.
Varied instances of standing/walking.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor’s Degree in a hotel or restaurant management field or equivalent experience preferred.
3 years in a leadership role preferred.
Knowledge of union as well as non-union working environments preferred.
Second language a plus.

Responsibilities

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Manages short-and long-term departmental goals, objectives, policies, and operating procedures; monitors and evaluates operational effectiveness; effects changes required for improvement.
Identifies key drivers of success.
Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures; records and reports.
Manages the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with team members within the department and with other departments as appropriate to ensure property wide communication.
Responsible for hiring, performance management, and employee engagement within the department.
Provides training opportunities, constructive and positive feedback to team members within area of responsibility.
Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Effectively manages internal and external guest relations, which will require levels of patience, tact and diplomacy.
Responsible for addressing guest and team member issues as appropriate.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Must have the ability to promote positive, fair, and ethical relations with all team member, with all Encore contractors, and in all interactions within the Host and Surrounding communities as an ambassador of the Encore brand.
Oversees the implementation of standards as detailed in the departmental standards and procedures manual.
Ensure staff are diligent in their opening and closing procedures and that the facility is always correctly prepared.
Check environmental elements including sound, lighting and temperatures are always correctly set.
Conduct effective shift briefings ensuring all staff are aware of service flow, VIP guests, and other special arrangements as set forth in the Catering Event Order.
Encourage and motivate staff to provide optimum service during all shifts.
Share recommendations and guest comments to the Director of Banquet Operations & Executive Chef to reflect guest feedback.
Resolves guest’s complaints and team member difficulties.
Works with safety as a priority and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.