BANQUET HOUSEPERSON

Springboard Hospitality•Des Peres, MO

5d•Onsite

About The Position

You will clean and maintain all corridors and public areas in accordance with all housekeeping procedures and standards and safety and security rules and regulations to ensure guest satisfaction.

Requirements

Prior Experience: 1+ Previous housekeeping in hospitality or fast paced environment preferred.
Advanced knowledge of computer software (including Microsoft Office, outlook) and or micros station.
High School diploma or GED required; college degree preferred.
Demonstrate a working knowledge of all property safety and security procedures as required maintaining a secure and safe environment for employees as well as guests.
Report any unusual occurrences and/or request to Supervisor.
Read and abide by all the regulations and rules of conduct stated in the Associate Handbook.
Must be service oriented with excellent customer service and sales skills
Must be able to effectively communicate to guests, management, and coworkers and read, write and understand the English language
Must be energetic and outgoing
Must possess excellent interpersonal and organizational skills
Must be able to follow directions with attention to detail, speed and accuracy
Must be a team player with the ability to work under minimal supervision
Must be able to multi-task in a fast-paced work environment
Must be able to understand and work with basic financial information and solve basic arithmetic problems
Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand for the entire shift.
Knowledge of classic cocktails and modern classics
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Ability to accurately count cash.
Ability to operate cash register
Must be able to exercise confidentiality and discretion.
Abide by payroll policies, procedures and rules of conduct as stated in the Springboard Hospitality Associate Handbook.
Demonstrate a working knowledge of all company safety and security procedures.
Travel required: As needed for hotel familiarization, content creation shoots and to meet with colleagues.
Hours Required: Must primarily work during Springboard Hospitality business hours, Monday - Friday 8am - 5pm (PST), while understanding that the hotel business functions 24/7 and some weekend or holiday work may occasionally be required.

Responsibilities

Walk all assigned floors at beginning and end of shift; remove newspapers and service trays, empty ash urn receptacles, remove trash and/or linens and note any areas that need immediate cleaning.
Clean all public areas in the prescribed manner while following safety and security procedures and regulations to include but not limited to: hallways, elevators, service areas, stairwells, etc...
Remove soiled linen, terry and trash from the service areas and take to the appropriate locations in the prescribed manner. Must be able to lift, push, pull at least 50 lbs.
Aid section housekeepers as needed (i.e. bed boards, roll-ways, etc.).
Report any missing/found articles, damage or merchandise problems to the Housekeeping Supervisor.
Receive assigned section, keys, supplies and any priority requests from the Senior Housekeeper.
Be able to communicate and respond at all times, in a friendly, helpful and courteous manner to guests, managers and fellow associates. Report all guest issues and complaints to management
Coordinate with Senior Housekeeper on work priorities and provide assistance when needed.
Perform special projects and other responsibilities as assigned