Banquet Houseperson, Part or Limited, Monterey Plaza Hotel & Spa

Woodside Hotel Group Ltd.•Monterey, CA

15h•$19

About The Position

The Monterey Plaza Hotel & Spa is a luxury property that features four penthouse suites and over 22,000 square feet of meeting space that includes stunning and expansive exterior spaces. Banquets, the Coastal Kitchen and Schooners Bar restaurants, Tidal Coffee, and Room Service provide various outstanding dining options. The Lobby Lounge features libations, small bites, and live music most evenings. The Vista Blue Spa offers a wide array of services in a magnificent location on the penthouse suite level and is host to our Fitness Center. Shopping options include the Vista Blue Spa, Tidal Coffee, the Front Desk or via our onsite retail partners. Our group and leisure guests have spoken through Trip Advisor, ranking the Monterey Plaza Hotel & Spa in first place for both business and leisure travel in Monterey year after year. The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property! We are seeking a Banquet House person to join our team. Our Banquet House persons create the perfect set up for every event, whether it be corporate meeting or a celebratory gathering. They work professionally and efficiently to ensure the meeting and event spaces are kept in pristine condition and prepared to meet the guest's expectations.

Requirements

Able to communicate effectively with the public and other team members.
Excellent organizational skills
Able to read, listen and communicate effectively in English.
Able to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern demonstrating empathy with the guest and providing positive and proactive solutions
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Very detail oriented, to ensure the quality of cleanliness.
Able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Able to move through a crowded room to provide service to Banquet guests as necessary.
Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Able to maintain a good working relationship with other departments, associates and guests.
Able to work in a fast-paced environment.
Meets legal age requirements for the position.
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.

Nice To Haves

High school diploma is preferred.
Three to six months prior Banquet house person experience is preferred.
CPR/First Aid Certification is preferred.

Responsibilities

Reports to Banquet Manager at the beginning of the shift for assignment of various functions.
Reviews Banquet Event Order to familiarize self with upcoming function.
Locates required equipment and carefully moves the equipment with the proper use of trucks and dollies.
Completes all meeting and food function set up on time.
Assists fellow house persons with their duties as required.
Breaks down assigned function space, returns equipment to proper storage areas.
Maintains care and cleanliness of all banquet equipment.
Reports all damage to equipment and facilities and assists in requesting its proper repair or replacement.
Maintains the care and cleanliness of function rooms.
Handles guest request and questions.
Remains courteous to guest and fellow employees.
Always uses good language and exhibits a good, positive attitude.
Performs all hotel related duties as assigned by a supervisor.
Adheres to all hotel policies and Banquet Department policies, as set in the Employee Handbook.
Assists in set up and occasional tear down of coffee breaks.
Maintains a par stock of all meeting room equipment and supplies, keeping a record of all items leaving the storeroom.
Receives banquet deliveries as required and helps in coordinating guest shipping.
Ensures daily exchange of soiled and clean linens according to established procedures and proper storage of same.
Adheres to all local liquor laws and fire regulations.
Places items in the designated storage area.
All other duties as assigned by the supervisor.