Banquet Events Concierge

Salamander Employer DC, LLC•Washington, DC

About The Position

We look for people who are passionate about service and have a hunger for learning new skills. We believe in the power of teamwork and the professional development of our team members. With our employees being our greatest assets, we are committed to providing competitive wages and benefits, the best training, a safe and enjoyable work environment along with many opportunities for advancement to ensure a very rewarding career. We take great pride in our dedicated and diverse team of employees. All professionals at Salamander Collection live by our Vision, Brand Promise, and Core Values. We specialize in the management of Four and Five Star luxury hotels, resorts and fine food establishments. If your outside interests include golf, tennis, spa, beach, water sports, equestrian, shopping or just relaxation, we have the employee discounts to match.

Requirements

Minimum of 1–3 years of banquet, event coordination, or hotel operations experience, preferably in a luxury or upscale hotel
Strong knowledge of banquet service standards, food & beverage operations, and event flow
Exceptional organizational skills with strong attention to detail
Ability to manage multiple events simultaneously in a fast-paced environment
Excellent verbal and written communication skills
Proficiency in hotel sales and catering systems (Delphi, Opera, Amadeus, or similar)
Strong working knowledge of Microsoft Office (Outlook, Excel, Word)
Ability to learn new systems quickly
Ability to stand and walk for extended periods during events
Flexibility to work evenings, weekends, and holidays based on business needs
Ability to lift up to 25 lbs. occasionally
Uphold the hotel’s brand standards and service culture at all times
Demonstrate professionalism, poise, and attention to detail
Maintain confidentiality and discretion in all guest and client interactions

Nice To Haves

Experience working in a unionized environment preferred

Responsibilities

Coordinate all logistical and operational details for meetings, conferences, weddings, and social events
Distribute, and maintain accurate Banquet Event Orders (BEOs) in a timely manner
Attend internal event review meetings with Banquet, Culinary, AV and Security teams (BEO meetings ,Resume meetings)
Ensure all event details align with client contracts and brand service standards
Serve as a point of contact for clients leading up to and during events
Respond promptly and professionally to client inquiries, changes, and special requests
Anticipate guest needs and proactively resolve issues to ensure a seamless experience
Maintain a high level of discretion and professionalism, particularly with VIP and high-profile guests
Collaborate closely with Banquet Managers to ensure proper room setups, staffing, and service flow
Verify function space availability, setup times, and breakdown schedules
Support on-site event execution as needed, including greeting clients and overseeing event flow
Ensure compliance with hotel policies, safety standards, and union contract guidelines
Manage event details within the property’s sales and catering system (e.g., Delphi, Opera, or similar)
Track changes, guarantees, and billing details to ensure accurate post-event invoicing
Maintain organized records of BEOs, and event correspondence