Banquet Concierge

IHG•Atlanta, GA

2d•$21

About The Position

Provides high-level administrative and coordination support to the Director of Banquets to ensure seamless planning, communication, and execution of all banquet and event operations.

Requirements

High school diploma or GED required; Associate’s or Bachelor’s degree in Hospitality, Business Administration, or related field preferred
1–3 years of administrative experience (hospitality or event environment strongly preferred)

Nice To Haves

Experience supporting a Director of Banquets, Catering, or Sales team is a plus

Responsibilities

Welcome and assist guests upon arrival, offering clear information regarding event schedules, seating arrangements and venue layout.
Ensure contracts, BEOs, and client files are accurate and complete.
Assist with staff scheduling, attendance tracking, and timecards.
Maintain event calendars, function books, and master schedules.
Assist with inventory records for banquet supplies and equipment.
Serve as a point of contact between the Director of Banquets and internal departments.
Coordinate with Sales, Catering, Culinary, and Operations teams.
Maintain a calm, organized presence during high‑volume events and time‑sensitive situations.
Provide support to VIP guests and accommodate dietary, accessibility, and cultural requirements.
Anticipate guest needs and resolve concerns promptly to maintain exceptional service standards.
Respond to guest inquiries and special requests with professionalism and efficiency.
Work closely with banquet staff, servers, captains, and event managers to ensure seamless event execution.