BANQUET CAPTAIN

Wine Road Vintners•Temecula, CA

2d•$24 - $26

About The Position

The Banquet Captain will be responsible for exceeding the guests’ expectations during an event by supervising banquet events using established policies and procedures. Adhere to Ponte’s policies and enforce those with associates.

Requirements

Ability to treat all associates and guests in a respectful manner.
Ability to provide directions to associates in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Must have excellent communication, multi-tasking and organizational skills.
Must have exceptional grooming standards that are consistent with company guidelines.
Must have the ability to communicate in English.
Excellent written and oral communication skills.
Self-starting personality and able to work with little direction.
Maintain a professional appearance and manner at all times.
Must be willing to assist co-workers with their job duties and be a team player.
Must be available weekends, nights, and holidays.
Ability to bend and stand for long periods of time in hot conditions and walking and lifting up to 50 lbs.
Ability and willingness to work in a standing position for long periods of time, in indoors + outdoors, during inclement weather.
Requires a high level of professionalism with exceptional culture skills.
Ability to inspire and motivate associates.
Knowledge of food preparation and presentation.
Strong interpersonal skills.
Ability to remain calm under pressure.
Must thrive in an ever-changing fast-paced environment.
RBS (responsible beverage service) certification is required.
Ability to maintain and maintain Riverside County Food Handler Card required.
Understand the Ponte Values, and Service Standards.
Ensure the safety of guests and associates.
Follow the environmental standards set by the Company
Treat all associates and guests in a respectful manner.
Exhibit integrity (honesty and truthfulness).
Perform any other duties as required by your Manager

Responsibilities

Communicate with supervisor throughout shift to ensure efficiency, and report any concerns (safety, service, guest concerns etc.)
Comply with attendance rules and be available to work on a regular basis.
Assist in any setup/reset for the event to the supervisors / coordinator’s / guest’s specifications.
Perform any other tasks as requested by Management.
Be willing to assist fellow associates and management as needed and be a team player.
Understand and reinforce the Ponte values and service standards to all banquet staff.
Be the main contact with the guest during the function and greets host in charge and respond to requests maintaining contact throughout the event; ensure guest satisfaction.
Monitor and handles guest complaints.
Manage the banquet staff including event duties and timing during events to ensure efficiency.
Manage all opening /closing side work.
Review setup to ensure it follows the Banquet Event Order including reviewing and implementing table and seating diagrams.
Maintain the authority to refuse alcoholic beverages to intoxicated customers and check guest ID’s as necessary.
Inspect staff uniforms at the beginning of each shift to ensure they meet company standards.
Liaison with housekeeping and maintenance to ensure facility remains clean and in repair.
Responsible for communication with the kitchen regarding food preparation and presentation as well as timing for the event.
Ensure banquet standard operating procedures are being followed.
Help set up and break down events or works the event floor as needed to ensure it exceeds the guests’ expectations.
Complete accurate bill according to BEO and obtain signature of host when hosted bar is increased or guest count is increased.
Control and limit waste.
Complete Captain’s Event Report for each event.
Complete closing checklist to secure the Winery for the night after each event.
Complete Beverage Consumption Report after every event.
Act as a mentor and provide training to other Ponte associates.