Banquet Captain

Viejas Casino & Resort•Alpine, CA

25d

About The Position

Job Description • Effectively supervises and coordinates the activities performed by Banquet staff during all food and beverage service to ensure that service standards are followed. • Responsible for controlling all aspects in the execution of banquet function. • Motivates staff and creates a positive, cohesive team to deliver exceptional service. • Ensures proper staffing and scheduling of all Banquet team. • Maintains knowledge of and adheres to organization’s policies and procedures. • Adheres to all liquor liability laws. • Ensures proper centerpieces are displayed on every table. • Inspects the cleanliness and presentation of all china, glass, and silver prior to use. • Sets tables according to type of event and service standards. • Reviews BEOs to ensure the proper set-ups are in place. Ensure banquet rooms, restaurants, and coffee breaks are ready for service. • Knows all banquet menus and beverages specified by the group and explains the major ingredients and preparation methods for each item to be served. • Conducts designated staff/pre-function meetings to make sure the team is prepared to provide service to the guest’s expectations, uniform is neat and professional, reviews assignments and the workflow for each event’s services. • Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen. • Communicates service needs to chefs and stewards throughout functions. • Assists Banquet Servers in all food and beverage items for assigned banquet meetings and private events. • Drives company vehicle as needed to transport food, beverages, equipment, and supplies. • Resolves problems beyond expectations without consulting a supervisor or escalates as needed. • Ensures the staff is prepared to support current marketing promotions and/or events. • Ensures that guest and mystery shop feedback is communicated and that issues area appropriately resolved. • Checks in with guests and stays in contact throughout the event to ensure satisfaction. • Calculates charges for group functions, and prepares and presents checks to group contacts for payment. • Assists the F&B Operations Manager in the complete operation of the Banquet Department. • May establish and maintain guest network. • Participates in scheduled departmental meetings. • Maintains confidentiality of proprietary information, and protects company assets. • Maintains knowledge of correct use and maintenance of all equipment. • Maintains knowledge and promotes current promotions and events, advertising one or more features of the property. • Performs other duties as assigned. • Provides day-to-day direction and training to non-exempt team members. • Contributes to team members’ training and development but does not have hire/fire authority. • High school diploma or general education degree (GED). • Food Handler’s Certificate required. • RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of start of employment and maintain current certification. • California Responsible Beverage Service Training and Certification required upon hire. • Training in food, wine and liquor service preferred. • Must possess a valid California Driver’s license and maintain satisfactory record. • Must be 21 years of age or older. • 2-5 years of experience as a food and beverage staff working in a high volume restaurant, casino, or banquet facility. • Demonstrated leadership experience required. • Must have experience in handling different types of beverages. • Experience working in a casino environment preferred. • Previous Point of Sale System experience preferred. • Must be able to communication effectively, both verbal and written, in English. • Strong interpersonal and problem solving skills. • Self-motivated with attention to details. • Strong organizational skills to lead a team to a successful event. • Strong guest service skills. • Basic knowledge of Microsoft Office, Word, and Excel. • Knowledge of banquet functions, including room and table set-up, menu planning, and closing out functions. • Must be able to handle cash and coin transactions. • Possess a “Can Do” attitude. • Highly responsible and reliable. • Ability to work well with people with diverse background in a team environment. • Ability to focus attention on guest needs, remaining calm and courteous at all times. • Ability to work in a fast paced, high stress environment. • Ability to adjust to and manage change effectively. • Must be flexible to work different shifts. 85% of our Management Team have been promoted from within On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years San Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day! Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities. A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink. The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel! Retirement 401(k) with company match Medical, Dental, Vision Benefits (80% paid by Viejas) Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!) Accident, Critical Illness & Disability Insurance Available Employee Assistance Program Bonus Eligibility for all Team Members $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment) Unlimited Chiropractor Benefit with $10 co-pay Gym Membership Reimbursement Viejas Pit Stop Fuel Discount And, much more! Benefits vary for PT and FT employment

Requirements

High school diploma or general education degree (GED).
Food Handler’s Certificate required.
RASS or TIPS Certification of alcohol awareness program must be obtained within 90 days of start of employment and maintain current certification.
California Responsible Beverage Service Training and Certification required upon hire.
Must possess a valid California Driver’s license and maintain satisfactory record.
Must be 21 years of age or older.
2-5 years of experience as a food and beverage staff working in a high volume restaurant, casino, or banquet facility.
Demonstrated leadership experience required.
Must have experience in handling different types of beverages.
Must be able to communication effectively, both verbal and written, in English.
Strong interpersonal and problem solving skills.
Self-motivated with attention to details.
Strong organizational skills to lead a team to a successful event.
Strong guest service skills.
Basic knowledge of Microsoft Office, Word, and Excel.
Knowledge of banquet functions, including room and table set-up, menu planning, and closing out functions.
Must be able to handle cash and coin transactions.
Possess a “Can Do” attitude.
Highly responsible and reliable.
Ability to work well with people with diverse background in a team environment.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Ability to work in a fast paced, high stress environment.
Ability to adjust to and manage change effectively.
Must be flexible to work different shifts.

Nice To Haves

Training in food, wine and liquor service preferred.
Experience working in a casino environment preferred.
Previous Point of Sale System experience preferred.

Responsibilities

Effectively supervises and coordinates the activities performed by Banquet staff during all food and beverage service to ensure that service standards are followed.
Responsible for controlling all aspects in the execution of banquet function.
Motivates staff and creates a positive, cohesive team to deliver exceptional service.
Ensures proper staffing and scheduling of all Banquet team.
Maintains knowledge of and adheres to organization’s policies and procedures.
Adheres to all liquor liability laws.
Ensures proper centerpieces are displayed on every table.
Inspects the cleanliness and presentation of all china, glass, and silver prior to use.
Sets tables according to type of event and service standards.
Reviews BEOs to ensure the proper set-ups are in place.
Ensure banquet rooms, restaurants, and coffee breaks are ready for service.
Knows all banquet menus and beverages specified by the group and explains the major ingredients and preparation methods for each item to be served.
Conducts designated staff/pre-function meetings to make sure the team is prepared to provide service to the guest’s expectations, uniform is neat and professional, reviews assignments and the workflow for each event’s services.
Communicates additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Communicates service needs to chefs and stewards throughout functions.
Assists Banquet Servers in all food and beverage items for assigned banquet meetings and private events.
Drives company vehicle as needed to transport food, beverages, equipment, and supplies.
Resolves problems beyond expectations without consulting a supervisor or escalates as needed.
Ensures the staff is prepared to support current marketing promotions and/or events.
Ensures that guest and mystery shop feedback is communicated and that issues area appropriately resolved.
Checks in with guests and stays in contact throughout the event to ensure satisfaction.
Calculates charges for group functions, and prepares and presents checks to group contacts for payment.
Assists the F&B Operations Manager in the complete operation of the Banquet Department.
May establish and maintain guest network.
Participates in scheduled departmental meetings.
Maintains confidentiality of proprietary information, and protects company assets.
Maintains knowledge of correct use and maintenance of all equipment.
Maintains knowledge and promotes current promotions and events, advertising one or more features of the property.
Performs other duties as assigned.
Provides day-to-day direction and training to non-exempt team members.
Contributes to team members’ training and development but does not have hire/fire authority.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount