Banquet Captain - On Call

Hyatt Hotels Corp.•Miami, FL

37d

About The Position

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach is now recruiting a Banquet Captain on call to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. The property boasts 287 guestrooms including 64 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion. Position Summary The Banquet Captain is responsible for making the function space visually appealing and presenting the menu offering for the event. This may include linen and table setting, food station design, and beverage service. Other duties include oversight of the general event preparation, room refreshes, and maintaining a sanitary environment. This person may assist in scheduling required staff for event functions.

Requirements

A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
2 years or more of progressive Hotel experience and a thorough understanding of all levels of banquet service. Previous experience as a Banquet Manager/Assistant, Banquet Supervisor or Banquet Supervisor preferred.
Excellent proficiency with Microsoft Suite applications;
Refined verbal and written communication skills;
Physically agile, ability to stand or walk for long periods of time;
Excellent time management and organizational skills;
Excellent problem solving skills.
Well-groomed, professional appearance
Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
Full flexibility, including the ability to work weekends and holidays and a varied schedule
A true desire to understand and anticipate the needs of others in a fast paced environment
Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.

Nice To Haves

Ability to speak a second Language fluently will be considered an asset.

Responsibilities

Assist Banquet Manager in the serving of guests during functions to ensure a positive guest experience.
Assist Manager with scheduling of required shifts.
Set up event room as requested by the supervisor to include glassware, service ware, linen
Attend pre-shift before events begin in order to learn function particulars, including hotel and guest expectations
Greet and welcome guests and respond to their requests in a courteous and friendly manner
Serve the beverage and food in the appropriate order to ensure consistency throughout the banquet
Ensure the quick removal of dishes as guests finish each meal or function
Abide by all corporate act, laws and requirements pertaining to serving alcoholic beverages
Replenish beverages when necessary, and check with guests to make sure they are satisfied
After the function, reset event room in accordance with the Manager's specifications to ensure the readiness of the room for other functions
Coach and counsel employees to reflect Hyatt service standards and procedures
Conduct or ensure all Training and Evaluations are completed as required by Hyatt
Mentor, motivate and teach staff to ensure success; resolve any issues that occur on the job
Perform other related functions that may be assigned.