Banquet Captain

Emerald Queen Hotel & Casinos•Fife, WA

6d•$20 - $21•Onsite

About The Position

Join our dynamic team as a Banquet Captain, where you will lead and guide restaurant staff in executing exceptional events. Your role includes training staff, assisting with evaluations, and ensuring flawless event setup, service, and tear-down. You'll oversee food and beverage presentation, manage communications, address guest concerns, and handle invoicing and payments. Additionally, you'll inventory and manage banquet equipment, attend meetings, and support restaurant management duties. This position requires attention to detail, strong organizational skills, and a commitment to delivering superior guest experiences. Other duties as assigned. This position begins at $20.06/hr and increases to $20.66/hr at the successful completion of a 90-day orientation period and features excellent employer-paid medical, dental, vision and life insurance benefits. ESSENTIAL JOB FUNCTIONS: Provides training and guidance to Restaurant staff assigned to banquets. Assists shift managers with performance evaluations of staff, providing input on performance. Executes and follows directions on Banquet Event Orders ensuring any special requests are met. Oversees the set-up and tear-down ensuring the banquet rooms and event areas are set-up as directed. Oversees the food and beverage service ensuring items are served and presented appropriately. Coordinates and maintains communications between Food and Beverage staff assigned to the banquet or event. Notifies all department contacts of any changes to the event, problems or issues. Addresses guests’ concerns in a courteous, professional and timely manner. Invoices guests at the conclusion of the banquet based on all items, guests and the banquet event order accounting for all items and receiving the guests’ signature. Accepts payments for events ensuring the check is posted to the master account. Ensures all banquet/event staff signs in and out on the sign in sheets. Completes Captains’ report at the end of event which includes details on event delivery and comments of the host. Inventories, orders, stocks and stores all banquet equipment. Coordinates and attends mandatory and pre-shift meetings. Performs Assistant Restaurant Shift Manager and Restaurant Shift Manager assignments. COMPETENCIES: The Banquet Captain brings strong knowledge of proper food handling, food service techniques, facility setup, and standard dining room and banquet operations. This role requires skill in organizing banquet events, handling basic math and cash transactions, operating point-of-sale and food and beverage systems, and maintaining clean dining areas. Success in this position also depends on the ability to stand and walk for extended periods, carry food and beverages, set tables to established standards, interpret banquet event orders and invoices, meet deadlines, train and guide event staff, and communicate clearly with management, team members, and guests. A Banquet Captain must work efficiently in a fast-paced environment, manage multiple tasks at once, maintain professional appearance and grooming, use computer and software programs effectively, follow workplace procedures, and remain flexible to work across multiple sites and varying shifts, including days, nights, and weekends. MINIMUM REQUIREMENTS: High School Diploma or GED equivalent is required. Two or more years serving in events or banquets. Prior Banquet Captain experience preferred. Additional education/experience may substitute for the minimum requirements of the position. PHYSICAL REQUIREMENTS: This position is subject to prolonged periods of standing, walking, carrying, bending, reaching, crouching; lifting items weighing up to 40 pounds; use of hand and finger dexterity; speaking and use of verbal communication skills; and working in a crowded, busy, fast paced, and smoke-filled casino environment. Additional Requirements: Must be able to work all scheduled shifts to include day, swing, graveyard and holidays All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission. Pre-employment drug testing is required for all positions. However, the use of marijuana will not disqualify an applicant unless the position requires driving a company vehicle. The Emerald Queen is an Equal Opportunity Employer. Indian Preference in hiring shall apply according to the policies adopted by Puyallup Tribe’s Emerald Queen Casino. Job descriptions are intended to present a brief summary of the position and the description is not intended to list all of the duties performed within the job.

Requirements

High School Diploma or GED equivalent is required.
Two or more years serving in events or banquets.
The Banquet Captain brings strong knowledge of proper food handling, food service techniques, facility setup, and standard dining room and banquet operations.
This role requires skill in organizing banquet events, handling basic math and cash transactions, operating point-of-sale and food and beverage systems, and maintaining clean dining areas.
Success in this position also depends on the ability to stand and walk for extended periods, carry food and beverages, set tables to established standards, interpret banquet event orders and invoices, meet deadlines, train and guide event staff, and communicate clearly with management, team members, and guests.
A Banquet Captain must work efficiently in a fast-paced environment, manage multiple tasks at once, maintain professional appearance and grooming, use computer and software programs effectively, follow workplace procedures, and remain flexible to work across multiple sites and varying shifts, including days, nights, and weekends.
Must be able to work all scheduled shifts to include day, swing, graveyard and holidays
All applicants must obtain a Class III B license as required by the Puyallup Tribal Gaming Regulatory Office and the Washington State Gaming Commission.
Pre-employment drug testing is required for all positions.

Nice To Haves

Prior Banquet Captain experience preferred.
Additional education/experience may substitute for the minimum requirements of the position.

Responsibilities

Provides training and guidance to Restaurant staff assigned to banquets.
Assists shift managers with performance evaluations of staff, providing input on performance.
Executes and follows directions on Banquet Event Orders ensuring any special requests are met.
Oversees the set-up and tear-down ensuring the banquet rooms and event areas are set-up as directed.
Oversees the food and beverage service ensuring items are served and presented appropriately.
Coordinates and maintains communications between Food and Beverage staff assigned to the banquet or event.
Notifies all department contacts of any changes to the event, problems or issues.
Addresses guests’ concerns in a courteous, professional and timely manner.
Invoices guests at the conclusion of the banquet based on all items, guests and the banquet event order accounting for all items and receiving the guests’ signature.
Accepts payments for events ensuring the check is posted to the master account.
Ensures all banquet/event staff signs in and out on the sign in sheets.
Completes Captains’ report at the end of event which includes details on event delivery and comments of the host.
Inventories, orders, stocks and stores all banquet equipment.
Coordinates and attends mandatory and pre-shift meetings.
Performs Assistant Restaurant Shift Manager and Restaurant Shift Manager assignments.