Banquet Captain-1

Pyramid Global Hospitality•Roanoke, VA

1d•$7 - $7•Onsite

About The Position

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! About our property: The Hotel Roanoke & Conference Center is a magnificent and storied hotel nestled in the heart of Roanoke, Virginia. Built in 1882, the Tudor-style hotel is listed on the National Register of Historic Places and is a member of the International Association of Conference Centers. With its grand architecture and captivating history, the hotel stands as a testament to timeless elegance. Boasting a total of 329 luxuriously appointed guest rooms and suites, the Hotel Roanoke & Conference Center offers a range of accommodation options to suit the needs of every guest. In addition to its accommodations and dining options, the Hotel Roanoke & Conference Center features exceptional facilities for both business and leisure travelers. The hotel boasts over 63,000 square feet of flexible event space, making it an ideal venue for conferences, weddings, and other special occasions. State-of-the-art audiovisual equipment, professional event planning services, and attentive staff ensure that every event is a resounding success. Overall, with its rich history, elegant accommodations, exceptional dining options, and prime location, the Hotel Roanoke & Conference Center stands as a premier destination for travelers seeking a blend of luxury, comfort, and charm. What you will have an opportunity to do: We are looking for a highly motivated Banquet Captain to join our team! This individual will help to direct the set up and preparation of banquet rooms for banquet functions, serve and bus tables as well as clear and tear down banquet rooms at the end of the function. Assisting the Banquet Manager this individual will lead the performance of all hourly banquet food and beverage servers and houseman and is the personal representative of the property to banquet guests. They will coordinate all aspects of the room set-up and food and beverage service enhance guest satisfaction and maximize revenues. If you have experience with leading high volume catering and banquet events, making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property!

Requirements

Someone with 2-4 years of food service experience, preferably Banquet service
Someone with experience in a 4-star, 5-star venue with synchronized service
Someone with knowledge of wine, beer, cocktails, and spirits
Someone who is able to work under pressure in a fast-paced environment
Someone with a passion for creating an exceptional experience for all guests
Someone with excellent communication skills

Responsibilities

Set up for functions to include draping tables, setting silverware, folding napkins, preparing drinks and put out table centerpieces.
Service to include picking up food from back hall, carrying trays to function location, serve food and clear the food from the tables.
Break down to include bussing tables, putting away dirty linen and centerpieces, vacuuming.
Responsibilities also include cleaning of back hall and organizing of storerooms.
Set up for AM or PM break stations that include coffee, tea, snacks, beverages, etc.
Assists as needed with event room setup according to meal period and table needs
Performs food & beverage preparation duties such as preparing condiments, brewing coffee, and ensuring workstations are stocked
Serves food and beverages to guests
Removes dishes, glasses, silverware, or other items from tables/counter tops and takes them to the kitchen
Cleans and sanitizes tables and/or counters & seats after guests are finished
Explains how various menu items are prepared, cooking methods and ingredients
Takes into consideration any special request and dietary issues made by the guest
Provides general property information
Offers warm and sincere welcome/farewell for all guests
Interacts with staff in a professional manner, assisting other departments with necessary information
Ensures final quality check on food and beverage items prior to serving guests
Monitors assigned tables for customer satisfaction, quality, and additional service
Addresses any guest issue promptly and with high concern
Aids other events and restaurant staff as needed
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons)