Banquet Captain

Butler's Pantry•St. Louis, MO

17d

About The Position

Creating Awesome Experiences…it’s why we get out of bed in the morning. Kick-Ass Catering…it’s what we do, and what we’ve been doing for more than 50 years. And if we’ve learned one thing during that time, it’s that catering is so much more than providing incredibly tasty food. To be the BEST, we need the BEST, and that means we need teammates who are: Passionate Poised Positive and who Put People First We don’t care who you are or what your area of expertise is. If you have passion and love working with an incredible team, you’ve come to the right place. This is Butler’s Pantry. And we are looking for someone to be our Service Captain. The Service Captain is a supervisory position, responsible for the service responsibilities at events. The scope of this position considers interaction with clients and their guests, proper service etiquette and procedures, team work, and the ability to uphold the professional service guidelines set forth by Butler’s Pantry. This position requires the competence to assume leadership in the guidance and management of service staff. The Service Captain has the responsibility and opportunity to contribute considerably to a memorable event through ownership of the service role.

Requirements

Extensive experience in the hospitality industry is required.
Ability to work successfully in a team-based, client-focused service environment.
Ability to interact with people with ease, using highly developed interpersonal skills
Professional appearance and conduct
Mature, independent judgment and ability to handle a fast pace, stress, and change in a professional manner
Strong work ethic
Ability to maintain positive working relationships with other departments
Skill to exercise tact and diplomacy, demonstrate professional conduct in highly sensitive situations, maintain confidentiality
Ability to provide effective and unbiased feedback in complex situations
Ability to handle a physically demanding position that may require standing for long periods of time and/or lifting heavy loads

Responsibilities

Maintain a supervisory role at events with the ability to perform common tasks and jump into any role when needed
Motivate service staff to maintain focus on assignment at all times in an effort to maximize efficiency, quality and productivity
Support high quality service efforts by mentoring, training, coaching, counseling and offering constructive feedback to service team
Follow up and follow through on phone calls, emails, and other work-related correspondence with the Butler’s Pantry management team
Read and take responsibility for understanding the current Service Manual and its contents; serve as a source of clarification for service staff members
Remain informed and observe all company policies and procedures
Be a MIBE (Make It Better Everyday) Leader
Actively look to call out employees to be complimented and rewarded
Set an example for and support all team members
Model appropriate behavior and encourage team members to follow suit
Support a climate that attracts, retains, and motivates top quality service staff employees
Act as an ambassador of the Company by sharing the Company’s core values, vision, and direction with others