Banquet Captain - The Little Nell - Summer
About The Position
The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, spacious accommodations, and unparalleled access to America’s most famous mountain town. A Relais & Châteaux resort, The Little Nell is consistently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The new Spa at The Little Nell is rooted in ‘The Aspen Idea’ - a holistic lifestyle philosophy that integrates mind, body, and spirit. During ski season, The Little Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub and health center year-round. The Little Nell has been acknowledged with numerous awards for decades including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Little Nell also proudly offers residences, with 26 exquisite private mountainside homes and 12 guest rooms situated at the base of Aspen Mountain where owners and rental guests enjoy exceptional personal service delivered by The Little Nell team, along with effortless ski-in/ski-out access to Aspen Mountain. For the first time since its inception, the first Nell hotel outside of Aspen will open at Rockefeller Center in 2027, bringing its legendary sophisticated style and legendary Aspen culture to New York City. For more information, visit www.thelittlenell.com or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the [email protected] , aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains. Job Description Summary The Banquet Captain supervises and assists in the service of banquet functions. Serve guests in a friendly, professional manner according to Food and Beverage and operational standards. This position reports to the Banquet Manager.
Requirements
- High School Diploma or equivalent required
- Three years in food and beverage service preferred
- Serve Safe Certification preferred
- Proficient knowledge of industry trends and best practices
- Detailed knowledge of internal processes, workflows, and decision-making protocols
- Proficient knowledge in company policies and procedures
- Skills in leading a team, providing direction, and motivating employees to reach their goals
- Ability to mediate and resolve conflicts effectively to maintain team cohesion
- Proficiency in planning, managing, and executing projects within scope and deadlines
- Ability to prioritize tasks and manage time effectively
- Previous experience with computer programs such as Microsoft Office or POS systems preferred
- Ability to notice and address small discrepancies in work or customer feedback
- Ability to make informed decisions quickly, considering both short-term and long-term impacts
- Ability to handle difficult customer interactions and ensure high levels of satisfaction
- Ability to manage multiple priorities and projects simultaneously without sacrificing quality
- Ability to complete tasks and projects delegated by supervisor and assist other departments as business volumes and staff levels demand
Responsibilities
- Oversee the set-up of functions including checking of the physical layout of the room, providing the servers
- with the proper set-up information and posts updated function sheets in the banquet kitchen
- Conduct pre-service meetings with staff and delegate duties to banquet servers and bartenders during set-up and break down of events
- Attend monthly department meetings and weekly banquet event order (BEO) meetings to review BEO’s
- Properly close all banquet checks and complete the captain’s logbook at the completion of the function
- Report all incidents to the Banquet Manager
- Oversee the service of the function to ensure the success of the function and staff adherence to all service
- Meet individual group/event contacts and make him/herself accessible to the contact for any need that may arise
- Oversee the breakdown of all events and ensure the proper removal and storage of company linen, props and specialty china
- Prepare and post daily assignments for servers including specific times for set-up completion and start of service for each event
- Ensure the proper care, security and maintenance of company equipment through proper supervision of service personnel
- Prepare daily payroll statistical reports
- Other duties as assigned
Benefits
- Paid Time Off Programs
- Paid Leave Programs
- Employee Ski Pass and Dependent Ski Passes
- Other company perks
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
