Banquet Captain

Feather Sound Country Club•Clearwater, FL

About The Position

Since 1974, Feather Sound Country Club has been one of the most premier private and exclusive country clubs offering first-class amenities, an inviting clubhouse, and a Joe Lee Signature Championship Golf Course! Also, we are proud to be ranked "One of the Best 5 Private Clubs in Tampa Bay" by the Tampa Bay Times! Come join our team and enjoy a fun, challenging, and motivating work environment. Summary: A banquet captain is a professional who manages the overall event, staff and guests during banquets and other food-related events. Banquet captains ensure the satisfaction of guests throughout the entire meal and event by preparing the banquet area, communicating with chefs and servers and responding to food and drink requests. A banquet captain's main duties and responsibilities include monitoring staff and guests during meals and preparing for these events. Scope: Approaching duties with an ownership mentality, professional, and service – oriented personality, the Banquet Captain will be responsible for the complete service of any/all assigned events. The banquet captain will attend to his / her duties, by working off the information noted on all Banquet Event Orders provided by the Group Events Manager. He / she will also serve as the main contact with clients for the assigned event and work closely with clients to ensure 100% guest satisfaction.

Requirements

High School Diploma required
Two years of experience in a similar position required
Basic software knowledge in MS Word, Excel and reservation system.
Knowledge in a restaurant point of sale service platform preferred.
Full-time position, including evenings, weekends and holidays. Flexibility in work hours required
Work is performed in a restaurant environment both indoors and outdoors. While performing the duties of this job, the employee is regularly required to have the ability to maintain active member and employee communication; May be subject to bending, reaching, kneeling, and stooping. May also be subject to moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 25 pounds with assistance and objects in excess of 50 pounds with assistance. Stands, sits, or walks for an extended period.
In addition, the candidate for this position must own reliable transportation, have good conversational English skills, be punctual and present themselves in an appropriate manner for a Country Club environment.

Responsibilities

Gain thorough understanding of all criteria and expectations as detailed on the Banquet Event Order.
Training new staff members Presenting policy changes, updates and other messages to staff
Organizing meetings with staff as needed
Ensuring communication between all staff
Delegating tasks to staff to ensure proper event set up
Holding Pre-shift meetings with all staff
Maintaining proper etiquette in front of guests
Resolving team member or guest issues
Maintaining stockroom inventory levels on all banquet supplies
Communicating with event organizers and venue staff
Responding to decoration/set up requests from guests for special events
Making team member schedules
Noting any special dietary requirements for guests
Verify that all buffets are correctly labeled with signage identifying menu item Enforcing company policies
Ensuring proper sanitation of the utensils, glasses, dishes, serving wares
Helping disassemble tables and equipment after events end
Overseeing and approving room resets at the end of each event
Attending weekly BEO Meetings with Event Director, Event Coordinator, and Chef
Perform any reasonable request as assigned or directed by management.