Banquet Captain/Restaurant Supervisor - Magnolia Denver

Magnolia Denver • Denver, CO

10d • $22 - $24

About The Position

We are seeking a confident, service-driven leader to serve in a hybrid Banquet Captain / Restaurant Supervisor role. This position is primarily responsible for leading banquet events during high-volume weeks, while also serving as a floor supervisor in our three-meal restaurant to maintain a full-time schedule.
This is a hands-on leadership role for someone who thrives in fast-paced environments, leads from the front, holds teams accountable, and builds strong service culture through coaching and consistency.

Requirements

• 2+ years of supervisory or management experience in banquets, events, or full-service restaurants (hotel experience strongly preferred)
• Proven ability to lead teams in high-volume, fast-paced environments
• Strong communication and organizational skills
• Ability to remain calm, professional, and solution-oriented under pressure
• Strong guest service mindset with attention to detail
• Lift, carry, push, and pull up to 50 lbs regularly (tables, chairs, risers, chafers, beverage stations, etc.)
• Stand and walk for extended periods (up to 8–12 hours during event days)
• Frequently bend, stoop, reach, twist, and move quickly in tight spaces
• Work in fast-paced, high-volume environments including ballrooms, meeting spaces, and kitchen-adjacent service areas
• Work flexible schedules including early mornings, late nights, weekends, and holidays

Nice To Haves

• Experience coordinating large events, weddings, or conferences a plus

Responsibilities

• Lead execution of banquet events including weddings, meetings, conferences, and social functions
• Serve as on-site point of contact for banquet staff and event hosts during service
• Conduct pre-shift briefings and ensure staff understand event details, timing, and service standards
• Coordinate with Banquet Manager, Culinary, and Sales/Event teams to ensure seamless execution
• Supervise setup, service flow, breakdown, and post-event procedures
• Maintain service standards, professionalism, and guest experience throughout events
• Train, coach, and motivate banquet team members
• Address guest concerns in real time and escalate as appropriate
• Assist with staffing, scheduling support, and inventory oversight during major event weeks
• Act as floor supervisor in the hotel’s three-meal restaurant as needed
• Support daily service operations for breakfast, lunch, and dinner
• Lead pre-shift meetings and ensure service standards are upheld
• Coach servers, hosts, and support staff in real time
• Monitor guest experience and step in to resolve service issues
• Assist with opening/closing duties, sidework accountability, and shift flow
• Help reinforce service culture, teamwork, and accountability
• Support restaurant leadership with training, performance feedback, and operational consistency

Benefits

• Group medical, dental, vision, life, and disability benefits.
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Team member room night program
• RTD Eco Pass - Discounted Parking
• Family and Medical Leave Insurance Program (FAMLI)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed