Banquet Bartender - On Call

Sonesta Hotels•Austin, TX

About The Position

We’re Sonesta International Hotels. The 8th largest hotel company in the U.S.—and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary A Banquet Bartender is responsible for making and delivering drinks and serving food to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service.

Requirements

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.
Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates. Strong communication skills
Appropriate professional appearance and demeanor
Must be available for various shifts including early morning, late nights, double shifts, occasional triple shifts, occasional split shifts, weekends, holidays, and long hours.
Understanding of basic room diagrams for station setups and seating charts for guests’
Ability to read and comprehend simple instructions, short correspondence and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group environments to customers, clients, and or employees of organizations that we serve.
1 year prior food / bartender service experience required, preferably in Banquets.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds.
The noise level in our work environments is typically loud or very loud. If hearing protection is needed please identify that need prior to employment.
Be able to work mornings, afternoons, nights, weekends and holiday events.

Responsibilities

Maintain pleasant and positive demeanor and provide Sonesta A+ Service throughout the function.
Provide food & beverage service for banquet events in accordance with Hotel & Banquet standards
Follow BEO when setting up and stocking banquet bars and serving drinks.
Follow all TABC and hotel alcohol and food safety rules and regulations.
Assist with all other service and banquet needs as directed by the banquet captain, banquet manager, and/or chef.
Setup action stations or the bar as directed in accordance with the beo.
Serve patrons at the bar or action stations in accordance with banquet manager or captains direction.
Setup banquet buffet displays both hot, and cold in allotted time
Engage guest(s) at banquets events in order to determine food allergies, preferences, and dietary needs. Report those needs and preferences to the proper Banquet captain(s)
Proper coffee brewing and tea brewing techniques are expected of all banquet staff
Server must be familiar with seating positions for plated events as well as proper serving techniques for proper food placement at guest tables during that synchronized service
Completes all daily side duties, post function clean up, organization, and deep cleaning of affected work areas
Report to all necessary pre shift, and post shift meetings with banquet leadership
Report to banquet leadership for inspection of completed work responsibilities before leaving the hotel property
Store all banquet & hotel equipment and product used in an orderly and clean fashion in accordance with banquet captain, banquet assistant manager, banquet manager, and banquet director’s instruction.
Deliver Passionate & Engaging Service to our Guests You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone
Build solid relationship with your Colleagues Treat colleagues with respect and dignity Balance team and individual responsibilities Exhibit objectivity and openness to others' views Able to build morale and group commitments to goals and objectives Support everyone's efforts to succeed.
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.