Banking Services Supervisor

Rosedale Bank

5d

About The Position

Are you a detail-oriented leader with a passion for operational excellence in banking? Join our team as a Banking Services Supervisor and help us keep our day-to-day banking processes running smoothly. In this role, you'll oversee critical banking operations, support a high-performing team, and ensure our services meet the highest standards of accuracy, security, and customer satisfaction.

Requirements

• High school diploma or equivalent required; additional education a plus.
• 4+ years of banking operations experience with a focus on deposit transactions, products, and services.
• Minimum 1 year of supervisory or team leadership experience.
• Strong knowledge of ACH rules and regulations and deposit-related banking regulations.
• Specialized experience with remote channels, digital banking, and debit card platforms.
• Excellent communication, customer service, and interpersonal skills.
• Strong planning, organizational, analytical, problem-solving, and decision-making abilities.
• Proven ability to motivate and lead others while working independently.
• Proficiency in core banking systems and Microsoft Office Suite.

Responsibilities

• Manage key banking operations including fraud detection, account maintenance, dispute case management, and payment systems (ACH, checks, faster payments).
• Supervise Banking Services Specialists, providing coaching, support, and handling escalated issues.
• Oversee ATM terminals, debit card transactions, digital banking services (bill pay, mobile deposit, online statements), and CRM queue management.
• Support internal account reconciliations, exception item processing, and positive pay programs.
• Collaborate with the Deposit Operations and Services Manager on staffing, scheduling, performance management, and employee development.
• Serve as a liaison for interdepartmental communication and troubleshooting.
• Assist with onboarding new products/services, audits, system upgrades, and vendor management.
• Ensure compliance with FDICIA, BSA/AML/OFAC, Reg. CC, UCC, Reg. E, NACHA, and other regulatory requirements.

Benefits

• 401(k) - fully vested employer match and discretionary year end employer profit share contribution
• Health Savings Account with generous employer contribution
• Wide variety of Voluntary Benefit Options
• Employer subsidized Health & Wellness Fitness Program
• Generous paid time off including Birthday Day Off
• Paid Parental Leave
• Discretionary performance-based bonus program
• RISE Employee Recognition Program
• Paid Community Outreach Hours

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED