Banking Services Officer

California Bank of Commerce, N.A.•Walnut Creek, CA

3d•$84,240 - $98,800

About The Position

JOB SUMMARY: Working directly with Relationship Manager(s), independently provides overall administrative oversight of loan and deposit portfolio, inclusive of file management documentation and monitoring of maturities for the timely submission of financials. Coordinates deposit and/or loan documentation necessary for establishing new account relationships, as well as renewals and amendments for existing clients. Maintains credit files, including monitoring for, and requesting the submission of, required financial information. Mails loan and deposits paperwork, distributes documents to appropriate locations, and coordinates closings with necessary personnel. Types and handles miscellaneous paperwork. Answers and directs telephone calls. Communicates and coordinates as necessary with Relationship Credit Managers (RCM’s) and provides consistent client service, with the ability to regularly identify and move forward with next steps in problem resolution.

Requirements

Excellent written and oral communication skills; ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
In-depth knowledge of Bank loan and deposit products and has a broad working knowledge of Bank policies and procedures. Extensive knowledge of loan documentation and deposit documentation, with ability to accurately order and review for specialized loan and deposit product types
Basic word processing and computer database skills with knowledge of Microsoft Office applications and Bank approved systems used in tracking customer accounts
Effective interpersonal skills with the ability to work with individuals and groups at all organization levels; ability to work independently and as part of a team
Knowledge and understanding of banking rules, regulations, laws and all policies and procedures pertaining to them including but not limited to the Bank Secrecy Act
Strong analytical ability with active listening skills
Discern potential risks to Bank related to client deposit activity and communicate concerns to appropriate personnel
Exercise discretionary judgement within CBC’s framework of regulatory banking environment
Work effectively with senior management, other team members at all levels, and external contacts
Explain complex information in a clear and well composed fashion
Take initiative and prioritize tasks; good time-management, problem-prevention and problem-solving skills
Work accurately with close attention to detail
Maintain confidentiality of sensitive information
Study and apply new information
High school diploma or equivalent
Minimum three (3) years of loan servicing experience
May require a valid driver’s license.

Responsibilities

Coordinates the preparation of deposit, loan and cash management documentation
Provides consistent client service, facilitating and directing various client requests, including but not limited to account inquiries, account transactions and wires
Mails loan, deposit and cash management paperwork. Distributes subject paperwork to appropriate personnel
Coordinates loan closings with appropriate personnel, understanding and verifying approval status prior to the release of documents
Disburses documents to Loan Officers for follow-up
Receives and screens telephone calls. Answers routine questions or directs them to appropriate personnel
Maintains client files. Regularly updates covenant tracking system, and requests and follows for required client financial information, as well as for collateral, insurance and verification documentation as needed. Monitors files to assure completeness, including appropriate approvals, as required
Strong skills utilizing the Bank’s file maintenance system, providing regular status updates to related parties/Relationship Managers, as well as recognizing and articulating areas of concern
Resolves (or refers) requests and problems promptly and courteously. Answers client questions pertaining to deposit accounts, loans, balances and payoffs
Keeps clients properly informed of Bank policies and procedures
Maintains and conveys the Bank’s professional reputation
Completes assigned paperwork for management and Relationship Managers. Completes records and reports promptly and accurately
Supports and assists area personnel as needed
Attends and participates in meetings as required
Keeps management informed of area activities and of any significant problems
Ability to provide support and training to Banking Services Officers. Position may include direct supervision of other Banking Services Officers
Initiates requests for appraisal quotes, providing required information to appropriate personnel and completing forms as necessary. Performs same process for necessary environmental reports
Ensures work area is clean, secure, and well maintained
Performs miscellaneous clerical and administrative functions as needed
Replaces area personnel as needed
Assists with various Cash Management responsibilities as needed
Participates in meetings with clients to establish and/or install Cash Management products and services
Provides support to Cash Management clients as needed
Perform other duties as assigned.