Banking Services Operations Associate IV-Commercial Lending Quality Control (Hybrid)

M&T Bank•Buffalo, NY

3d•$21 - $34•Hybrid

About The Position

Overview: Completes all core operational activities within Commercial Lending Quality Control, while ensuring adherence to Department procedures, Corporate policies, Compliance, Audit and legal requirements. Primary Responsibilities: Complete advanced level review, analysis and interpretation of legal Bank documentation over all disciplines. Respond to or initiate standard and non-standardized requests to internal business partners. Respond to or resolve mid-level escalations and special requests across all disciplines. Research and provide follow-up to escalated issues. Assist with cross-training of basic and mid-level core disciplines. Provide low level shadowing and coaching to entry level team associates under guidance and supervision of management. Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required. Utilize and challenge mid to high level internal procedures across the Department. Modify Departmental procedures as needed. Utilize multiple Bank systems and applications. Serve as back-up to Group Leader under management supervision. Run and create business reports. Interact with internal business partners and management. Assist with management providing support for Department audits as requested. Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite. Identify risk-related issues needing escalation to management. Promote an environment that supports belonging and reflects the M&T Bank brand. Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable. Complete other related duties as assigned.

Requirements

Associate’s degree and a minimum of 1 year’ related work experience, or in lieu of a degree, a minimum of 3 years’ higher education and/or work experience, including a minimum of 1 years’ related work experience

Nice To Haves

Bachelor’s degree
Minimum of 2 years’ experience within quality assurance or quality control
Minimum of 2 years’ experience reviewing legal or loan documentation

Responsibilities

Complete advanced level review, analysis and interpretation of legal Bank documentation over all disciplines.
Respond to or initiate standard and non-standardized requests to internal business partners.
Respond to or resolve mid-level escalations and special requests across all disciplines.
Research and provide follow-up to escalated issues.
Assist with cross-training of basic and mid-level core disciplines.
Provide low level shadowing and coaching to entry level team associates under guidance and supervision of management.
Complete cross-training in all disciplines/functions of team and serve as back up for multiple team functions as required.
Utilize and challenge mid to high level internal procedures across the Department.
Modify Departmental procedures as needed.
Utilize multiple Bank systems and applications.
Serve as back-up to Group Leader under management supervision.
Run and create business reports.
Interact with internal business partners and management.
Assist with management providing support for Department audits as requested.
Understand and adhere to the Company’s risk and regulatory standards, policies and controls in accordance with the Company’s Risk Appetite.
Identify risk-related issues needing escalation to management.
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable.
Complete other related duties as assigned.

Benefits

M&T Bank is committed to fair, competitive, and market-informed pay for our employees.
As an employer of choice, we are proud to offer competitive benefits ranging from medical and retirement to forty hours of paid volunteer time, each year.

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